SECTION 415-00B: Information and Entertainment Systems — 8-Inch (203 mm) Touchscreen, 7 Speakers
2014 Flex Workshop Manual
DIAGNOSIS AND TESTING
Procedure revision date: 01/09/2013

Information and Entertainment System


Special Tool(s)
Back-probe Pins
POM6411 or equivalent
Multi-Media Interface Tester
105-00120
SYNC RE-FLASH KIT
CCMSYNC-KIT
3.5mm Female To Dual RCA Plug Male Adapter - SYNC Gen Adapter-
105-00121
 

DTC Charts

NOTE: For SYNC® related concerns, REFER to the SYNC® Symptom Chart before connecting the scan tool and beginning DTC-based diagnostics.

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

 


 Audio Front Control Module (ACM) DTC Chart

DTC Description Action
B1A01:01 Speaker #1: General Electrical Failure For LF door speaker, GO to Pinpoint Test M .

For LF A-pillar speaker, GO to Pinpoint Test K .
B1A01:11 Speaker #1: Circuit Short To Ground For LF door speaker, GO to Pinpoint Test M .

For LF A-pillar speaker, GO to Pinpoint Test K .
B1A01:12 Speaker #1: Circuit Short To Battery For LF door speaker, GO to Pinpoint Test M .

For LF A-pillar speaker, GO to Pinpoint Test K .
B1A01:13 Speaker #1: Circuit Open GO to Pinpoint Test M .
B1A02:01 Speaker #2: General Electrical Failure For RF door speaker, GO to Pinpoint Test N .

For RF A-pillar speaker, GO to Pinpoint Test L .
B1A02:11 Speaker #2: Circuit Short To Ground For RF door speaker, GO to Pinpoint Test N .

For RF A-pillar speaker, GO to Pinpoint Test L .
B1A02:12 Speaker #2: Circuit Short To Battery For RF door speaker, GO to Pinpoint Test N .

For RF A-pillar speaker, GO to Pinpoint Test L .
B1A02:13 Speaker #2: Circuit Open GO to Pinpoint Test N .
B1A03:01 Speaker #3: General Electrical Failure GO to Pinpoint Test P .
B1A03:11 Speaker #3: Circuit Short To Ground GO to Pinpoint Test P .
B1A03:12 Speaker #3: Circuit Short To Battery GO to Pinpoint Test P .
B1A03:13 Speaker #3: Circuit Open GO to Pinpoint Test P .
B1A04:01 Speaker #4: General Electrical Failure GO to Pinpoint Test O .
B1A04:11 Speaker #4: Circuit Short To Ground GO to Pinpoint Test O .
B1A04:12 Speaker #4: Circuit Short To Battery GO to Pinpoint Test O .
B1A04:13 Speaker #4: Circuit Open GO to Pinpoint Test O .
B1A06:01 Speaker #6: General Electrical Failure GO to Pinpoint Test Q .
B1A06:11 Speaker #6: Circuit Short To Ground GO to Pinpoint Test Q .
B1A06:12 Speaker #6: Circuit Short To Battery GO to Pinpoint Test Q .
B1A06:13 Speaker #6: Circuit Open GO to Pinpoint Test Q .
B1A56:21 Antenna: Signal Amplitude GO to Pinpoint Test A .
B1A89:11 Satellite Antenna: Circuit Short To Ground GO to Pinpoint Test B .
B1A89:13 Satellite Antenna: Circuit Open GO to Pinpoint Test B .
B1D19:49 Compact Disc Unit: Internal Electronic Failure CLEAR the DTCs. REPEAT the self-test. If DTC B1D19:49 is retrieved again, INSTALL a new ACM . REFER to Audio Control Module (ACM) .
B1D19:4B Compact Disc Unit: Over Temperature The ACM was over-temperature. This may occur during extended use. Audio operation can resume after the ACM cools. CLEAR the DTCs. This is normal operation.
U0155:00 Lost Communication With Instrument Panel Cluster ( IPC ) Control Module: No Sub Type Information GO to Pinpoint Test Z .
U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information GO to Pinpoint Test AB .
U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information GO to Pinpoint Test AD .
U0257:00 Lost Communication With Front Controls/Display Interface Module: No Sub Type Information GO to Pinpoint Test AB .
U201A:51 Control Module Main Calibration Data: Not Programmed CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect PMI procedures. If there have been recent service actions with this module, REPEAT/PERFORM the PMI procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to Audio Control Module (ACM) .
U2100:00 Initial Configuration Not Complete: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect PMI procedures. If there have been recent service actions with this module, REPEAT/PERFORM the PMI procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to Audio Control Module (ACM) .
U2101:00 Control Module Configuration Incompatible: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect PMI procedures. If there have been recent service actions with this module, REPEAT/PERFORM the PMI procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to Audio Control Module (ACM) .
U3000:41 Control Module: General Checksum Failure CLEAR the DTCs. REPEAT the self-test. If DTC U3000:41 is retrieved again, INSTALL a new ACM . REFER to Audio Control Module (ACM) .
U3000:42 Control Module: General Memory Failure CLEAR the DTCs. REPEAT the self-test. If DTC U3000:42 is retrieved again, INSTALL a new ACM . REFER to Audio Control Module (ACM) .
U3000:96 Control Module: Component Internal Failure GO to Pinpoint Test B .
U3003:16 Battery Voltage: Circuit Voltage Below Threshold GO to Pinpoint Test AF .
U3003:17 Battery Voltage: Circuit Voltage Above Threshold GO to Pinpoint Test AG .

 


 Accessory Protocol Interface Module (APIM) DTC Chart

DTC Description Action
C1001:01 Video System Camera: General Electrical Failure REFER to Section 413-13B .
B108E:01 Display: General Electrical Failure GO to Pinpoint Test J .
B116A:01 Handset Microphone: General Electrical Failure GO to Pinpoint Test T .
B1215:00 External Memory Card: No Sub Type Information For vehicles without navigation, GO to Pinpoint Test E .

For vehicles with navigation, GO to Pinpoint Test R .
B1252:11 USB Port: Circuit Short to Ground GO to Pinpoint Test E .
B1252:13 USB Port: Circuit Open GO to Pinpoint Test E .
B12B8:11 USB # 2 Port: Circuit Short to Ground

NOTE: This DTC refers to USB port #2 on the APIM itself, which is not used.

INSPECT the APIM USB port #2 for damage and remove any debris. CLEAR the DTCs. REPEAT the self-test. If DTC B12B8:11 is retrieved again, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U0140:00 Lost Communication With Body Control Module: No Sub Type Information GO to Pinpoint Test Y .
U0151:00 Lost Communication With Restraints Control Module: No Sub Type Information: No Sub Type Information GO to Pinpoint Test AC .
U0155:00 Lost Communication With Instrument Panel Cluster ( IPC ) Control Module: No Sub Type Information GO to Pinpoint Test Z .
U0162:00 Lost Communication With Navigation Display Module: No Sub Type Information GO to Pinpoint Test J .
U016A:00 Lost Communication With Global Positioning System Module: No Sub Type Information GO to Pinpoint Test AE .
U0184:00 Lost Communication With Radio: No Sub Type Information GO to Pinpoint Test AA .
U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information GO to Pinpoint Test AD .
U0423:00 Invalid Data Received From Instrument Panel Control Module: No Sub Type Information REFER to Section 413-01 to retrieve and follow DTCs present in the IPC .
U1A00:87 Private Communication Network: Missing Message GO to Pinpoint Test AH .
U2017:45 Control Module Software #2: Program Memory Failure CLEAR the DTCs. REPEAT the self-test. If DTC U2017:45 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:51 Control Module Software #2: Not Programmed PROGRAM the APIM . REFER to Section 418-01 . CLEAR the DTC. REPEAT the self-test. If DTC U2017:51 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:52 Control Module Software #2: Not Activated PROGRAM the APIM . REFER to Section 418-01 . CLEAR the DTC. REPEAT the self-test. If DTC U2017:52 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:54 Control Module Software #2: Missing Calibration PROGRAM the APIM . REFER to Section 418-01 . CLEAR the DTC. REPEAT the self-test. If DTC U2017:54 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2100:00 Initial Configuration Not Complete: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect PMI procedures. If there have been recent service actions with this module, REPEAT/PERFORM the APIM programming as directed by the scan tool. REFER to Accessory Protocol Interface Module (APIM) Programming — Standard , Accessory Protocol Interface Module (APIM) Programming — Module Replacement or Accessory Protocol Interface Module (APIM) Programming — Custom . If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2101:00 Control Module Configuration Incompatible: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect PMI procedures. If there have been recent service actions with this module, REPEAT/PERFORM the APIM programming as directed by the scan tool. REFER to Accessory Protocol Interface Module (APIM) Programming — Standard , Accessory Protocol Interface Module (APIM) Programming — Module Replacement or Accessory Protocol Interface Module (APIM) Programming — Custom . If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:04 Control Module: System Internal Failure GO to Pinpoint Test S .
U3000:41 Control Module: General Checksum Failure CLEAR the DTCs. REPEAT the self-test. If DTC U3000:41 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:42 Control Module: General Memory Failure CLEAR the DTCs. REPEAT the self-test. If DTC U3000:42 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:88 Control Module: Bus Off

NOTE: Network communication/message DTCs may result from intermittent concerns such as damaged wiring or low battery voltage occurrences. Additionally, vehicle repair procedures such as module reprogramming often set these DTCs. To avoid repeat network concerns, inspect for damaged or corroded wiring at the APIM . Test the vehicle battery, refer to Section 414-00 . Replacing a module to resolve a network DTC is unlikely to resolve the concern.

The module could not communicate on the network at a point in time. The fault is currently not present. CLEAR the DTC. REPEAT the network test with the scan tool.
U3003:16 Battery Voltage: Circuit Voltage Below Threshold GO to Pinpoint Test AF .
U3003:17 Battery Voltage: Circuit Voltage Above Threshold GO to Pinpoint Test AG .

 


 Front Controls Interface Module (FCIM) DTC Chart

DTC Description Action
B00D5:01 Restraint System Passenger Disable Indicator: General Electrical Failure CLEAR the DTCs. WAIT 10 seconds. REPEAT the self-test. If DTC B00D5:01 is still present, INSTALL a new Front Controls Interface Module (FCIM). REFER to Front Controls Interface Module (FCIM) .
B113C:11 Hazard Switch Illumination: Circuit Short To Ground CLEAR the DTCs. WAIT 10 seconds. REPEAT the self-test. If DTC B113C:11 is still present, INSTALL a new Front Controls Interface Module (FCIM). REFER to Front Controls Interface Module (FCIM) .
B1202:01 Restraint System Passenger Enable Indicator: General Electrical Failure CLEAR the DTCs. WAIT 10 seconds. REPEAT the self-test. If DTC B1202:01 is still present, INSTALL a new FCIM . REFER to Front Controls Interface Module (FCIM) .
U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information GO to Pinpoint Test Z .
U0257:00 Lost Communication With Front Controls/Display Interface Module: No Sub Type Information GO to Pinpoint Test AB .
U0423:00 Invalid Data Received From Instrument Panel Cluster Control Module: No Sub Type Information REFER to Section 413-01 , IPC DTC Chart to RETRIEVE and FOLLOW DTCs present in the IPC .
U2013:63 Switch Pack: Circuit/Component Protection Time-Out GO to Pinpoint Test G .
U3000:41 Control Module: General Checksum Failure CLEAR the DTCs. WAIT 10 seconds. REPEAT the self-test. If DTC U3000:41 is still present, INSTALL a new FCIM . REFER to Front Controls Interface Module (FCIM) .
U3000:42 Control Module: General Memory Failure CLEAR the DTCs. WAIT 10 seconds. REPEAT the self-test. If DTC U3000:42 is still present, INSTALL a new FCIM . REFER to Front Controls Interface Module (FCIM) .
U3003:16 Battery Voltage: Circuit Voltage Below Threshold GO to Pinpoint Test AF .
U3003:17 Battery Voltage: Circuit Voltage Above Threshold GO to Pinpoint Test AG .

 


 Global Positioning System Module (GPSM) DTC Chart

DTC Description Action
U0140:00 Lost Communication With Body Control Module: No Sub Type Information GO to Pinpoint Test Y .
U0155:00 Lost Communication With Instrument Panel Cluster ( IPC ) Control Module: No Sub Type Information GO to Pinpoint Test Z .
U0422:00 Invalid Data Received From Body Control Module: No Sub Type Information REFER to Section 501-20B , to retrieve and follow DTCs present in the RCM .
U0423:00 Invalid Data Received From Instrument Panel Control Module: No Sub Type Information REFER to Section 413-01 , to retrieve and follow DTCs present in the IPC .
U2100:00 Initial Configuration Not Complete: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect PMI procedures. If there have been recent service actions with this module, REPEAT/PERFORM the PMI procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to Global Positioning System Module (GPSM) .
U2101:00 Control Module Configuration Incompatible: No Sub Type Information CHECK vehicle service history for recent service actions related to this module. This DTC sets due to incomplete or incorrect PMI procedures. If there have been recent service actions with this module, REPEAT/PERFORM the PMI procedure as directed by the scan tool. If there have been no recent service actions, INSTALL a new module to correct the failure to retain configuration data. REFER to Global Positioning System Module (GPSM) .
U3000:09 Control Module: Component Failure CLEAR the DTCs. REPEAT the self-test. If DTC U3000:09 is still present, INSTALL a new GPSM . REFER to Global Positioning System Module (GPSM) .
U3000:41 Control Module: General Checksum Failure CLEAR the DTCs. REPEAT the self-test. If DTC U3000:41 is still present, INSTALL a new GPSM . REFER to Global Positioning System Module (GPSM) .
U3000:42 Control Module: General Memory Failure CLEAR the DTCs. REPEAT the self-test. If DTC U3000:42 is still present, INSTALL a new GPSM . REFER to Global Positioning System Module (GPSM) .
U3003:16 Battery Voltage: Circuit Voltage Below Threshold GO to Pinpoint Test AF .
U3003:17 Battery Voltage: Circuit Voltage Above Threshold GO to Pinpoint Test AG .

 


 Steering Column Control Module (SCCM) DTC Chart

DTC Description Action
B1380:09 Steering Wheel Right Switch Pack: Component Failure GO to Pinpoint Test D .
B1380:11 Steering Wheel Right Switch Pack: Circuit Short To Ground GO to Pinpoint Test D .
B1380:17 Steering Wheel Right Switch Pack: Circuit Voltage Above Threshold GO to Pinpoint Test D .
All other DTCs — REFER to Section 211-04 .

 

Symptom Charts

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

 
Symptom Chart — General Audio System
Condition Possible Sources Action
  • A module does not respond to the scan tool
  • Fuse
  • Wiring, terminals, or connectors
  • Module
  • The FCIM backlighting does not operate correctly
  • Illumination system concern
  • FCIM
  • The CD player is inoperative or does not operate correctly
  • CD
  • ACM
  • INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system.
    • If the system operates correctly, the concern was caused by a damaged CD.
  • The steering wheel controls are inoperative or do not operate correctly
  • Refer to the Diagnostic Routine
  • The media hub is inoperative or has poor sound quality
  • Refer to the Diagnostic Routine
  • The speed compensated volume does not operate correctly
  • Refer to the Diagnostic Routine
  • The infotainment display is inoperative
  • Refer to the Diagnostic Routine
  • The audio system does not operate correctly from the FCIM
  • Refer to the Diagnostic Routine
  • An individual switch in the FCIM is inoperative
  • FCIM
  • The FDIM touchscreen is inoperative or does not operate correctly
  • Refer to the Diagnostic Routine
  • The audio system displays “SD CARD FAULT”
  • Refer to the Diagnostic Routine
 
Symptom Chart — Sound Quality
Condition Possible Sources Action
  • Poor reception — AM/FM
  • Refer to the Diagnostic Routine
  • Continuous seek/scan — AM/FM
  • Refer to the Diagnostic Routine
  • No sound from all speakers
  • Refer to the Diagnostic Routine
  • Poor sound quality from one or more speakers (not all speakers)
  • Refer to the Diagnostic Routine
  • The LF A-pillar tweeter speaker is inoperative
  • Refer to the Diagnostic Routine
  • The RF A-pillar tweeter speaker is inoperative
  • Refer to the Diagnostic Routine
  • The LF door speaker is inoperative
  • Refer to the Diagnostic Routine
  • The RF door speaker is inoperative
  • Refer to the Diagnostic Routine
  • The LR door speaker is inoperative
  • Refer to the Diagnostic Routine
  • The RR door speaker is inoperative
  • Refer to the Diagnostic Routine
  • The instrument panel center speaker is inoperative
  • Refer to the Diagnostic Routine
 
Symptom Chart — Navigation
Condition Possible Sources Action
  • Navigation is inoperative
  • Refer to the Diagnostic Routine
  • The SIRIUS® data services are not available in navigation mode
  • Refer to the Diagnostic Routine
 
SYNC System
Condition Possible Sources Action
  • All SYNC® Services features are inoperative or inaccurate (traffic, directions, and information)
  • Refer to the Diagnostic Routine
  • The SYNC® system voice or tone prompts, Text-To-Speech (TTS) feature, or ringtones are inoperative or do not operate correctly
  • Refer to the Diagnostic Routine
  • During a phone call, no incoming audio is heard in the vehicle
  • Refer to the Diagnostic Routine
  • Voice recognition is inoperative or does not operate correctly
  • Refer to the Diagnostic Routine
  • During a phone call, poor quality or no outgoing audio is heard on the outside device
  • Refer to the Diagnostic Routine
  • No sound from all SYNC® audio sources (Bluetooth, USB, audio input jack)
  • Refer to the Diagnostic Routine
  • The SYNC® steering wheel switches are inoperative or do not operate correctly
  • Refer to the Diagnostic Routine
  • All media hub functions are inoperative or do not operate correctly (USB ports, Secure Digital (SD) card, and RCA jacks)
  • Refer to the Diagnostic Routine
  • The USB port(s) are/is inoperative or do/does not operate correctly
  • Refer to the Diagnostic Routine
  • The Secure Digital (SD) card slot is inoperative or does not operate correctly
  • Refer to the Diagnostic Routine
  • The RCA jacks are inoperative or do not operate correctly
  • Refer to the Diagnostic Routine
  • Unable to pair Bluetooth device
  • Refer to the Diagnostic Routine
  • An individual Bluetooth device feature is inoperative (text messaging, media playback or controls, phone book download, call history, or call waiting)
  • Customer's device compatibility
  • PERFORM the APIM Reset. REFER to Accessory Protocol Interface Module (APIM) Reset . If the concern is still present, INSTRUCT the customer to review the device compatibility list. REFER to www.syncmyride.com. It is normal operation for unsupported or incompatible Bluetooth features to be unavailable through the SYNC® system. If the inoperative feature is compatible, ADVISE the customer to check their device for firmware updates, and if required, reset their device following the manufacturer's instructions.
  • 911 Assist™ or Vehicle Health Report (VHR) is inoperative or does not operate correctly
  • Unregistered SYNC® owner account
  • RCM misconfiguration
  • IPC misconfiguration
  • Verify that the customer has a SYNC® Owner Account on www.syncmyride.com. This error message appears due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the IPC or RCM . If there have been recent service actions with the IPC or RCM , REPEAT/PERFORM the Programmable Module Installation (PMI) procedure as directed by the diagnostic scan tool. REFER to: Section 418-01 . If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
 

Pinpoint Tests

 

Pinpoint Test A: Poor Reception — AM/FM

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to AM/FM radio in Information and Entertainment System .

The RDS function allows the vehicle operator to choose which genre (category) of music to listen to. When the SCAN button is pressed, the ACM only stops at channels falling within the selected category. If no channel in the selected category is found, the ACM continues to scan without stopping. This may appear to be a reception issue, but it is actually due to the customer setting.



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
B1A56:21 Antenna: Signal Amplitude Sets when the signal strength is less than the pre-configured threshold value during the ACM self-test.

 
PINPOINT TEST A: POOR RECEPTION — AM/FM
Test Step Result / Action to Take
  A1 CHECK THE AUDIO SYSTEM RECEPTION  
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Check the reception with the engine running, and with the engine off.
  • Does the poor reception only occur with the engine running?
Yes
GO to A2 .

No
GO to A4 .
  A2 CHECK THE GENERATOR  

    NOTE: If the engine is operated at greater than 2,000 rpm momentarily, the generator self-excites. Make sure when the generator is disconnected the engine rpm stays below 2,000 rpm. If it does rise above 2,000 rpm, turn the ignition to the OFF position and start the test over again.

  • Ignition OFF.
  • Disconnect the wiring harness from the generator voltage regulator.
  • Start the engine.
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Is the reception OK?
Yes
INSTALL a new generator. REFER to Section 414-00 .

No
GO to A3 .
  A3 CHECK THE IGNITION CIRCUITS  
  • Ignition OFF.
  • Connect the wiring harness to the voltage regulator.
  • Visually inspect the engine compartment and make sure all ignition coils are correctly and securely connected, and that there are no visible cracks in the coil housings.
  • Inspect all the wiring harnesses and connectors for damaged insulation and loose or broken conditions.
  • Are the ignition components OK?
Yes
USE a jumper cable to ground various parts of the vehicle to the frame (for example: engine, fenders, quarter panels, stone deflectors, air cleaner, body sheet metal). When the noise is eliminated, PROVIDE a permanent ground where necessary.

No
REPAIR the ignition system as necessary.
  A4 CHECK THE ANTENNA ENABLE CIRCUIT  
  • Ignition OFF.
  • Disconnect: Antenna Module C9021 .
  • Ignition ON.
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C9021-2 VME43 (BU) — Ground



  • Is the voltage greater than 11 volts?
Yes
GO to A7 .

No
GO to A5 .
  A5 CHECK THE ANTENNA ENABLE CIRCUIT FOR A SHORT TO GROUND  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C9021-2 VME43 (BU) — Ground



  • Is the resistance greater than 10,000 ohms?
Yes
GO to A6 .

No
REPAIR the circuit.
  A6 CHECK THE ANTENNA ENABLE BETWEEN THE ACM AND ANTENNA MODULE CIRCUIT FOR AN OPEN  
  • Ignition OFF.
  • Disconnect: ACM C240A .
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C240A-2 VME43 (BU) C9021-2 VME43 (BU)



  • Is the resistance less than 3 ohms?
Yes
GO to A9 .

No
REPAIR the circuit.
  A7 ISOLATE THE ANTENNA MODULE  
  • Install a new antenna module. Refer to Antenna .
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Is the reception OK?
Yes
The concern was caused by an inoperative antenna module. The system is now operating correctly.

No
GO to A8 .
  A8 CHECK THE AM/FM ANTENNA CABLE  
  • Ignition OFF.
  • Substitute each AM/FM antenna cable by routing a new component. Do not remove the original antenna cable at this time.
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Is the reception OK?
Yes
INSTALL a new AM/FM antenna cable for the inoperative cable. REFER to Antenna Cable — AM/FM .

No
GO to A9 .
  A9 CHECK FOR CORRECT ACM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new ACM . REFER to Audio Control Module (ACM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test B: The Satellite Radio Is Inoperative, Has Poor Reception Or No Sound

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Digital signals are received by the satellite radio antenna and sent to the Audio Front Control Module (ACM), as the satellite radio receiver is built into the ACM .

When a satellite radio subscription is activated, the ESN of the built-in satellite receiver is associated with the VIN . As a result, the ACM cannot be swapped from one vehicle to another.

Obstructions to the antenna line of sight can affect reception, but this is considered normal operation. Possible obstructions include hills, tall buildings, tunnels, and being parked inside a garage. Be sure the vehicle is in a clear area, free of obstructions, before testing satellite radio reception.



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
B1A89:11 Satellite Antenna: Circuit Short To Ground Set by the ACM when a short to ground is detected in the satellite antenna circuit. This DTC can be either continuous or on-demand.
B1A89:13 Satellite Antenna: Circuit Open Set by the ACM when an open is detected in the satellite antenna circuit. This DTC can be either continuous or on-demand.
U3000:96 Control Module: Component Internal Failure Set by the ACM when a fault is detected in the internal satellite radio receiver. This results in complete loss of satellite radio functionality.

Visual Inspection and Diagnostic Pre-checks

Verify that the satellite radio subscription has not expired.

 
PINPOINT TEST B: THE SATELLITE RADIO IS INOPERATIVE, HAS POOR RECEPTION OR NO SOUND
Test Step Result / Action to Take
  B1 CHECK THE ACM DTCs  
  • Using a scan tool, clear the ACM DTCs.
  • Repeat the ACM self-test.
  • Are any DTCs present?
Yes
If DTC B1A89:11 or DTC B1A89:13 is present, GO to B3 .

If DTC U3000:96 is present, INSTALL a new ACM . REFER to Audio Control Module (ACM) .

For all other DTCs, REFER to DTC Charts in this section.

No
GO to B2 .
  B2 CHECK THE RECEPTION AND CATEGORY FILTER SETTING  
  • Turn the category filter function off. Refer to the Owner's Literature.
  • Drive the vehicle to an open location, free of obstacles.
  • Scan for a good channel.
  • Does the satellite audio system find a good channel with normal reception?
Yes
The system is operating correctly at this time. The concern was a result of no channel being found in the selected category or obstructions to the antenna line of sight.

No
GO to B3 .
  B3 CHECK THE SATELLITE SIGNAL PID (SAT_SIG_STR)  
  • Enter the following diagnostic mode on the scan tool: ACM DataLogger .
  • Monitor the ACM PID (SAT_SIG_STR).
  • Does the PID indicate "No Signal"?
Yes
GO to B4 .

No
GO to B6 .
  B4 CHECK THE SATELLITE RADIO ANTENNA CABLE RESISTANCE  
  • Ignition OFF.
  • Disconnect: Satellite Radio Antenna Connection At ACM .
  • Disconnect: Satellite Radio Antenna Cable In-Line Connection At RH Kick Panel .
  • Disconnect: Satellite Radio Antenna Connection At Satellite Radio Antenna .
  • Measure the resistance of the front satellite radio antenna cable core between the ACM and the satellite radio antenna in-line connection; and between the front satellite radio antenna cable core and shield.
  • Measure the resistance of the rear satellite radio antenna cable core between the satellite radio antenna and the satellite radio antenna in-line connection; and between the rear satellite radio antenna cable core and shield.
  • Is the resistance of each satellite radio antenna cable core less than 2 ohms, and the resistance between the core and shield of each satellite radio antenna cable greater than 10,000 ohms?
Yes
GO to B5 .

No
INSTALL a new front or rear satellite radio antenna cable, as necessary. REFER to Antenna Cable — Satellite Radio . CLEAR any DTCs present. TEST the system for normal operation.
  B5 ISOLATE THE SATELLITE RADIO ANTENNA  
  • Install a new satellite radio antenna. Refer to Antenna .
  • Operate the audio system in satellite radio mode.
  • Is the reception OK?
Yes
The concern was caused by an inoperative satellite radio antenna. The system is operating correctly at this time. CLEAR any DTCs present.

No
GO to B6 .
  B6 CHECK FOR CORRECT ACM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect all the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new audio ACM . REFER to Audio Control Module (ACM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test C: No Sound From All Speakers

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

When the key is in START, the ACM receives voltage on the START signal circuit. The ACM then mutes the speaker output to prevent voltage spikes from producing a popping noise through the speakers. However, a short to voltage on this circuit causes the ACM output to be continuously muted.

If a speaker circuit fault DTC is set in the ACM , the cause of the concern is a short to ground or short to voltage in an individual speaker circuit, which has caused the ACM overload protection to activate. If a speaker circuit fault DTC is present, refer to DTC Charts in this section.

 
PINPOINT TEST C: NO SOUND FROM ALL SPEAKERS
Test Step Result / Action to Take
  C1 CHECK THE START SIGNAL CIRCUIT FOR A SHORT TO VOLTAGE  
  • Ignition OFF.
  • Disconnect: ACM C240A .
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C240A-3 CE336 (GN/WH) — Ground



  • Is voltage present?
Yes
REPAIR the circuit.

No
GO to C2 .
  C2 CHECK FOR SPEAKER DTCs  
  • Ignition OFF.
  • Connect: ACM C240A .
  • Ignition ON.
  • Using a scan tool, perform the ACM self-test.
  • Are any DTCs present?
Yes
REFER to ACM DTC Chart in this section.

No
GO to C3 .
  C3 CHECK FOR CORRECT ACM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new ACM . REFER to Audio Control Module (ACM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test D: The Steering Wheel Controls Are Inoperative Or Do Not Operate Correctly

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to Steering Wheel Switch Function in Information and Entertainment System .



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
B1380:09 Steering Wheel Right Switch Pack: Component Failure A continuous and on-demand DTC that sets in the SCCM when the SCCM detects any of the RH steering wheel switch buttons are stuck closed.
B1380:11 Steering Wheel Right Switch Pack: Circuit Short to Ground A continuous and on-demand DTC that sets in the SCCM when the SCCM detects a short to ground on the RH steering wheel switches input circuit.
B1380:17 Steering Wheel Right Switch Pack: Circuit Voltage Above Threshold A continuous and on-demand DTC that sets in the SCCM when the SCCM detects an open or short to voltage on the RH steering wheel switches input circuit.

Visual Inspection and Diagnostic Pre-checks

Inspect the RH steering wheel switches for sticking condition.

 
PINPOINT TEST D: THE STEERING WHEEL CONTROLS ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY
Test Step Result / Action to Take
  D1 RETRIEVE THE RECORDED DTCs FROM THE IPC SELF-TEST  
  • Using a scan tool, perform the IPC self-test.
  • Is DTC U0212:00 recorded?
Yes
REFER to Section 413-01 .

No
GO to D2 .
  D2 CHECK FOR APIM DTCs  
  • Using a scan tool, perform the APIM self-test.
  • Are any APIM DTCs present?
Yes
REFER to DTC Charts in this section.

No
GO to D3 .
  D3 CHECK THE RH STEERING WHEEL SWITCH PIDS  
  • Using a scan tool, view SCCM PIDs.
  • Monitor the steering wheel controls PIDs while pressing each steering wheel switch.
    • OK (R_CURS_OK)
    • UP CURSOR (R_CURS_UP)
    • DOWN CURSOR (R_CURS_DWN)
    • LEFT CURSOR (R_CURS_LFT)
    • LEFT CURSOR (R_CURS_LFT)
    • RIGHT CURSOR (R_CURS_RGT)
    • VOL+ (SW_VOLUP)
    • VOL- (SW_VOLDOWN)
    • SEEK+ (SW_SEEKPLUS)
    • SEEK– (SW_SEEKMINUS)
    • PHONE (SW_PHONE)
    • VOICE (SW_VOICE)
  • Do the PID values agree with the switch positions?
Yes
GO to D7 .

No
If only one PID value is incorrect or the PID value always reads one particular switch position, INSTALL a new steering wheel switch. REFER to Section 211-05 .

Otherwise, GO to D4 .
  D4 CHECK FOR VOLTAGE TO THE RH STEERING WHEEL SWITCHES  
  • Ignition OFF.
  •  WARNING: Turn the ignition OFF and wait one minute to deplete the backup power supply. Failure to follow this instruction may result in serious personal injury or death in the event of an accidental deployment.
  • Wait one minute.
  • Remove the driver air bag module. Refer to Section 501-20B .
  • Disconnect: RH Steering Wheel Switch C2999 .
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2999-2 — C2999-5 —
    C2999-3 — C2999-5 —
    C2999-8 — C2999-5 —
    C2999-10 — C2999-5 —



  • Are the voltages approximately 5 volts?
Yes
INSTALL a new RH steering wheel switch. REFER to Section 211-05 .

No
GO to D5 .
  D5 CHECK FOR VOLTAGE TO THE CLOCKSPRING  
  • Ignition OFF.
  • Disconnect: Clockspring C218B .
  • Ignition ON.
  • Measure the component side voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C218B-6 — C218B-16 —
    C218B-7 — C218B-16 —
    C218B-14 — C218B-16 —
    C218B-15 — C218B-16 —



  • Are the voltages approximately 5 volts?
Yes
INSTALL a new steering wheel. REFER to Section 211-04 .

No
GO to D6 .
  D6 CHECK FOR VOLTAGE AT THE SCCM  
  • Ignition OFF.
  • Remove the clockspring. Refer to Section 501-20B .
  • Ignition ON.
  • Measure the component side voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2414D-5 — C2414D-10 —
    C2414D-6 — C2414D-10 —
    C2414D-7 — C2414D-10 —
    C2414D-8 — C2414D-10 —



  • Are the voltages approximately 5 volts?
Yes
INSTALL a new clockspring. REFER to Section 501-20B .

No
GO to D7 .
  D7 CHECK FOR CORRECT SCCM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect all SCCM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the SCCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new SCCM . REFER to Section 211-05 .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test E: The Media Hub Is Inoperative Or Has Poor Sound Quality

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to Media Hub in Information and Entertainment System .

The media hub requires an external power and ground circuit to operate. Loss of power or ground disables all media hub functionality. One USB cable connects the media hub to the APIM .



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
B1215:00 External Memory Card: No Sub Type Information Set by the APIM when it detects a device conflict through the media hub, a fault in the USB cable or media hub, or there is no SD card present when the vehicle is equipped with navigation.
B1252:11 USB Port: Circuit Short to Ground Sets when the APIM detects an over-current condition in the USB circuit. This can be caused by a fault in the USB cable and port, or by the customer USB device.
B1252:13 USB Port: Circuit Open Sets when the APIM detects an open in the USB circuit.

 
PINPOINT TEST E: THE MEDIA HUB IS INOPERATIVE OR HAS POOR SOUND QUALITY
Test Step Result / Action to Take
  E1 RESET THE APIM  

    NOTE: Resetting the APIM resets certain customer preference items.

  • Remove any USB devices connected in the media hub.
  • Remove the BCM Fuse 09 (10A).
  • Wait 5 minutes.
  • Reinstall the fuse and wait at least 2 minutes for the APIM to re-intialize.
  • Test the system for normal operation.
  • Does system operate correctly?
Yes
The cause of the fault was due to a device conflict. The system is operating correctly at this time.

No
GO to E2 .
  E2 CHECK THE USB PORT FUNCTIONALITY  
  • Connect: Multi-Media Interface Tester (105-00120) .
  • Using the Multi-Media Interface Tester (105-00120), attempt to play an audio file using the USB port.
  • Is the audio output OK for the USB port?
Yes
GO to E3 .

No
GO to E5 .
  E3 CHECK THE SD CARD SLOT FUNCTIONALITY  
  • Using a known good SD card, attempt to play an audio file and view images using the SD card slot.
  • Are the audio and image output OK for the SD card slot?
Yes
GO to E4 .

No
INSTALL a new media hub. REFER to Media Hub .
  E4 CHECK THE RCA JACK FUNCTIONALITY  
  • Using the Multi-Media Interface Tester (105-00120) and 3.5mm Female To Dual RCA Plug Male Adapter - SYNC Gen Adapter (105-00121), attempt to play audio content using the RCA jacks.
  • Is the audio output OK for the RCA jacks?
Yes
The media hub is working correctly at this time. INFORM the customer that the concern may be with the media or device being used.

No
GO to E9 .
  E5 CHECK THE MEDIA HUB VOLTAGE SUPPLY  
  • Ignition OFF.
  • Disconnect: Media Hub C3618 .
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C3618-1 LME89 (YE/BU) C3618-10 RME89 (WH/BU)



  • Is the voltage greater than 5 volts?
Yes
GO to E6 .

No
GO to E7 .
  E6 ISOLATE THE MEDIA HUB  
  • Install a new media hub. Refer to Media Hub .
  • Connect: Multi-Media Interface Tester (105-00120) .
  • Using the Multi-Media Interface Tester (105-00120), attempt to play an audio file using the USB port.
  • Is the audio output OK for the USB port?
Yes
The concern was caused by an inoperative media hub. The system is operating correctly at this time.

No
INSTALL a new USB cable. REFER to Universal Serial Bus (USB) Cable and Port .
  E7 CHECK THE MEDIA HUB VOLTAGE SUPPLY CIRCUIT FOR A SHORT TO GROUND  
  • Ignition OFF.
  • Disconnect: APIM C2383 .
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C3618-1 LME89 (YE/BU) — Ground



  • Is the resistance greater than 10,000 ohms?
Yes
GO to E8 .

No
REPAIR the circuit.
  E8 CHECK THE MEDIA HUB VOLTAGE SUPPLY AND GROUND CIRCUITS BETWEEN THE MEDIA HUB AND THE APIM FOR AN OPEN  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C3618-1 LME89 (YE/BU) C2383-8 LME89 (YE/BU)
    C3618-10 RME89 (WH/BU) C2383-38 RME89 (WH/BU)



  • Are the resistances less than 3 ohms?
Yes
GO to E12 .

No
REPAIR the circuit in question.
  E9 CHECK THE MEDIA HUB CIRCUITS FOR A SHORT TO VOLTAGE  
  • Disconnect: Media Hub C3618 .
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C3618-5 VME45 (BU) — Ground
    C3618-6 RME45 (YE) — Ground
    C3618-3 VME88 (BU) — Ground
    C3618-9 RME88 (GN) — Ground
    C3618-11 VME46 (GN) — Ground
    C3618-12 RME46 (WH) — Ground
    C3618-2 DME88 — Ground
    C3618-4 DME45 — Ground



  • Is any voltage present?
Yes
REPAIR the circuit in question.

No
GO to E10 .
  E10 CHECK THE MEDIA HUB CIRCUITS FOR A SHORT TO GROUND  
  • Ignition OFF.
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C3618-5 VME45 (BU) — Ground
    C3618-6 RME45 (YE) — Ground
    C3618-3 VME88 (BU) — Ground
    C3618-9 RME88 (GN) — Ground
    C3618-11 VME46 (GN) — Ground
    C3618-12 RME46 (WH) — Ground
    C3618-2 DME88 — Ground
    C3618-4 DME45 — Ground



  • Are the resistances greater than 10,000 ohms?
Yes
GO to E11 .

No
REPAIR the circuit in question.
  E11 CHECK THE MEDIA HUB CIRCUITS BETWEEN THE MEDIA HUB AND THE APIM FOR AN OPEN  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C3618-5 VME45 (BU) C2383-10 VME45 (BU)
    C3618-6 RME45 (YE) C2383-11 RME45 (YE)
    C3618-3 VME88 (BU) C2383-34 VME88 (BU)
    C3618-9 RME88 (GN) C2383-35 RME88 (GN)
    C3618-11 VME46 (GN) C2383-28 VME46 (GN)
    C3618-12 RME46 (WH) C2383-29 RME46 (WH)
    C3618-2 DME88 C2383-36 DME88
    C3618-4 DME45 C2383-9 DME45



  • Are the resistances less than 3 ohms?
Yes
INSTALL a new media hub. REFER to Media Hub .

No
REPAIR the circuit in question.
  E12 CHECK FOR CORRECT APIM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test F: The Speed Compensated Volume Does Not Operate Correctly

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

Refer to Speed Compensated Volume in Information and Entertainment System .

Visual Inspection and Diagnostic Pre-checks

Verify the speedometer operates correctly.

 
PINPOINT TEST F: THE SPEED COMPENSATED VOLUME DOES NOT OPERATE CORRECTLY
Test Step Result / Action to Take
  F1 CHECK THE SPEED SENSITIVE VOLUME SETTING  
  • Turn the speed sensitive volume off. Refer to the Owner's Literature.
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Drive the vehicle at various speeds and observe the speaker volume.
  • Set the speed sensitive volume to maximum compensation. REFER to the Owner's Literature.
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Drive the vehicle at various speeds and observe the speaker volume.
  • Does the volume remain constant with the speed sensitive volume turned off, and increase and decrease with vehicle speed with the speed sensitive volume set to maximum?
Yes
The system is operating correctly at this time. INSTRUCT the customer in the correct usage of the speed sensitive volume feature.

No
GO to F2 .
  F2 CHECK FOR DTC U0155:00 OR U0184:00  
  • Using a scan tool, retrieve all CMDTCs .
  • Is DTC U0155:00 or U0184:00 retrieved in any audio module?
Yes
For DTC U0155:00, GO to Pinpoint Test Z .

For DTC U0184:00, GO to Pinpoint Test AA .

No
GO to F3 .
  F3 CHECK FOR CORRECT ACM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new ACM . REFER to Audio Control Module (ACM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test G: The Audio System Does Not Operate Correctly From The FCIM

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

Refer to FCIM in Information and Entertainment System .



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
U2013:63 Switch Pack: Circuit/Component Protection Time-Out Set by the FCIM if a switch is detected as active for more than 3 seconds during the self-test, or for more than 2 minutes during normal operation. When this occurs, the FCIM disables the switch until it detects it as no longer active.

 
PINPOINT TEST G: THE AUDIO SYSTEM DOES NOT OPERATE CORRECTLY FROM THE FCIM
Test Step Result / Action to Take
  G1 CHECK THE FDIM TOUCHSCREEN OPERATION  
  • Operate and observe the FDIM touchscreen.
  • Is the FDIM touchscreen inoperative or blank?
Yes
GO to Pinpoint Test j .

No
GO to G2 .
  G2 VERIFY THE FCIM PASSES THE NETWORK TEST  
  • Ignition ON.
  • Using a scan tool, perform the network test.
  • Does the FCIM pass the network test?
Yes
GO to G3 .

No
REFER to Section 418-00 , The FCIM Does Not Respond To The Scan Tool.
  G3 CHECK THE FCIM BUTTON PIDs  
  • Using a scan tool, view the FCIM PIDs.
  • NOTE: The button PIDs begin with the prefix "BTN_" and end with the indicated button. For example, PID BTN_EJECT correlates with the eject button on the FCIM .
  • Monitor the FCIM button PIDs.
  • Do the PID states agree with the button presses?
Yes
GO to G5 .

No
If only one PID value is incorrect or the PID value always reads one particular switch position, INSTALL a new FCIM . REFER to Front Controls Interface Module (FCIM) . Otherwise, GO to G4 .
  G4 RESET THE AUDIO SYSTEM MODULES AND RECHECK THE SYSTEM OPERATION  
  • Disconnect the battery for 1 minute, then reconnect it.
  • Turn the infotainment system on and wait for the system to re-initialize.
  • While pressing the buttons on the FCIM , observe the FCIM operation.
  • Does the FCIM operate correctly?
Yes
The concern was resolved by resetting the audio system modules. The FCIM is operating correctly at this time.

No
GO to G5 .
  G5 CHECK FOR CORRECT FCIM OPERATION  
  • Ignition OFF.
  • Disconnect the FCIM connector.
  • Check for:
    • corrosion
    • damaged pins
    • pushed-out pins
  • Connect the FCIM connector and make sure it seats correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
INSTALL a new FCIM . REFER to Front Controls Interface Module (FCIM) in this section. CLEAR any DTCs present. TEST the system for normal operation.

No
The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector. CLEAR any DTCs present.
 

Pinpoint Test H: No Sound From All SYNC® Audio Sources (Bluetooth, USB, Audio Input Jack)

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to SYNC® system in Information and Entertainment System .

The APIM transmits left and right channel analog audio signals to the ACM . These signals include inputs from the USB port, the RCA jack, and a Bluetooth media device. If a USB mass storage device is used to play an audio file, the SYNC® system only plays audio files that do not have DRM protection.

 
PINPOINT TEST H: NO SOUND FROM ALL SYNC® AUDIO SOURCES (BLUETOOTH, USB, AUDIO INPUT JACK)

NOTICE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage the connector.

Test Step Result / Action to Take
  H1 VERIFY THE OPERATION OF THE SYNC® SYSTEM AUDIO SOURCES  
  • Connect: Multi-Media Interface Tester (105-00120) .
  • Using the Multi-Media Interface Tester (105-00120), test the audio output for the RCA jack, USB port, and Bluetooth connection.
  • Is there poor quality/distorted/no sound from each SYNC® audio source?
Yes
GO to H2 .

No
If the concern is only with some (but not all) of the audio sources, GO to Symptom Chart - SYNC System to diagnose the observed symptom.

If all audio sources operate correctly, the concern is with the customer device.
  H2 CHECK THE CIRCUITS FROM THE APIM FOR A SHORT TO VOLTAGE  
  • Ignition OFF.
  • Disconnect: ACM C240B .
  • Disconnect: APIM C2383 .
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2383-23 VME52 (BU) — Ground
    C2383-24 RME52 (GY) — Ground
    C2383-25 VME53 (VT) — Ground
    C2383-26 RME53 (BN) — Ground



  • Is any voltage present?
Yes
REPAIR the circuit in question.

No
GO to H3 .
  H3 CHECK THE CIRCUITS FROM THE APIM FOR A SHORT TO GROUND  
  • Ignition OFF.
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2383-23 VME52 (BU) — Ground
    C2383-24 RME52 (GY) — Ground
    C2383-25 VME53 (VT) — Ground
    C2383-26 RME53 (BN) — Ground



  • Are the resistances greater than 10,000 ohms?
Yes
GO to H4 .

No
REPAIR the circuit in question.
  H4 CHECK THE CIRCUITS BETWEEN THE ACM AND THE APIM FOR AN OPEN  
  • Ignition OFF.
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C240B-13 VME53 (VT/GN) C2383-25 VME53 (VT)
    C240B-26 RME53 (BN/WH) C2383-26 RME53 (BN)
    C240B-12 VME52 (BU) C2383-23 VME52 (BU)
    C240B-25 RME52 (GY/OG) C2383-24 RME52 (GY)



  • Are the resistances less than 3 ohms?
Yes
GO to H5 .

No
REPAIR the circuit in question.
  H5 CHECK FOR CORRECT APIM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com. If the concern is still present, GO to H6 .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
  H6 CHECK FOR CORRECT ACM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new audio ACM . REFER to Audio Control Module (ACM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test J: The FDIM Touchscreen Is Inoperative Or Does Not Operate Correctly

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

Refer to FDIM in Information and Entertainment System .



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
B108E:01 Display: General Electrical Failure Sets in the APIM when an error is detected in the touch sensing ability of the FDIM .
U0162:00 Lost Communication With Navigation Display Module: No Sub Type Information Set by the APIM when communication is missing from the FDIM for more than 1 second with the ignition in the RUN position.

 
PINPOINT TEST J: THE FDIM TOUCHSCREEN IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY
Test Step Result / Action to Take
  J1 OBSERVE THE FDIM SCREEN  
  • Turn the infotainment system on and observe the FDIM screen.
  • Is the FDIM screen completely inoperative or blank?
Yes
GO to J2 .

No
GO to J4 .
  J2 VERIFY THE APIM PASSES THE NETWORK TEST  
  • Ignition ON.
  • Enter the following diagnostic mode on the scan tool: Network Test.
  • Does the APIM pass the network test?
Yes
GO to J3 .

No
REFER to Section 418-00 , The APIM does not respond to the scan tool.
  J3 CHECK FOR DTC U0162:00 SET IN THE APIM  
  • Using the scan tool, perform the APIM self-test.
  • Is DTC U0162:00 present?
Yes
INSTALL a new FDIM . REFER to Front Display Interface Module (FDIM) .

No
GO to J6 .
  J4 VERIFY THE TOUCHSCREEN RESPONDS TO TOUCH COMMANDS  
  • While pressing each tab of the 4 corners on the FDIM , observe the touchscreen operation.
  • Does the FDIM respond correctly when each tab is pressed?
Yes
VERIFY, the customer concern and the steps to reproduce the inoperative state. If the inoperative state is not duplicated, the system is operating correctly at this time. INFORM the customer on the operation of the FDIM display.

No
GO to J5 .
  J5 VERIFY THE TOUCHSCREEN IS CALIBRATED  
  • Enter the ACM self-diagnostic mode. Refer to Audio Control Module (ACM) Self-Diagnostic Mode .
  • Press and hold the SEEK DOWN button to enter Touch Screen Calibration and follow the on-screen instructions.
  • Once the touchscreen calibration is complete, verify the touchscreen operation.
  • Does the FDIM touchscreen respond correctly?
Yes
The inoperative FDIM was due to the touchscreen not being calibrated. The system is operating correctly at this time.

No
GO to J6 .
  J6 CHECK FOR DTC B108E:01 SET IN THE APIM  
  • Using the scan tool, perform the APIM self-test.
  • Is DTC B108E:01 present?
Yes
INSTALL a new FDIM . REFER to Front Display Interface Module (FDIM) .

No
GO to J7 .
  J7 RESET THE APIM AND RECHECK THE SYSTEM OPERATION  

    NOTE: Carrying out a Master Reset returns all preference settings to the factory defaults, erases all the phone book, all navigation data and addresses data and call histories, and deletes any devices paired with the SYNC® system.

  • Perform an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.
  • Turn the infotainment system on.
  • While pressing each tab of the 4 corners on the FDIM , observe the touchscreen operation.
  • Does the touchscreen operate correctly?
Yes
The FDIM is operating correctly at this time. PERFORM a SYNC® system Master Rest. REFER to the Owner's Literature.

No
GO to J8 .
  J8 CHECK FOR CORRECT APIM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test K: The LF A-Pillar Tweeter Speaker Is Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

The ACM directs audio signals to the LF speakers in the form of a fluctuating AC voltage. The LF tweeter speaker and the LF door speaker share the same audio signal.



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
B1A01:01 Speaker #1: General Electrical Failure Sets when a failure is detected on the LF speaker circuits
B1A01:11 Speaker #1: Circuit Short To Ground Sets when a short to ground is detected on the LF speaker circuits. When DTC B1A01:11 is set, the speaker output is disabled.
B1A01:12 Speaker #1: Circuit Short To Battery Sets when a short to battery is detected on the LF speaker circuits. When DTC B1A01:12 is set, the speaker output is disabled.

 
PINPOINT TEST K: THE LF A-PILLAR TWEETER SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY
Test Step Result / Action to Take
  K1 CHECK THE LF DOOR SPEAKER  
  • Ignition ON.
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Does the LF door speaker operate correctly
Yes
GO to K2 .

No
GO to Pinpoint Test M .
  K2 CHECK THE AUDIO SIGNAL TO THE LF A-PILLAR TWEETER SPEAKER  
  • Ignition OFF.
  • Disconnect: LF A-Pillar Tweeter Speaker C230 .
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Measure the AC voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C230-1 VME08 (GN/OG) C230-2 RME08 (GY/OG)



  • Is a fluctuating AC voltage present?
Yes
INSTALL a new LF A-Pillar tweeter speaker. REFER to Speaker — A-Pillar .

No
GO to K3 .
  K3 CHECK THE AUDIO CIRCUITS TO THE LF A-PILLAR TWEETER SPEAKER FOR A SHORT TO VOLTAGE  
  • Ignition OFF.
  • Disconnect: LF Door Speaker C523B .
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C230-1 VME08 (GN/OG) — Ground
    C230-2 RME08 (GY/OG) — Ground



  • Is any voltage present?
Yes
REPAIR the circuit in question.

No
GO to K4 .
  K4 CHECK THE AUDIO CIRCUITS TO THE LF A-PILLAR TWEETER SPEAKER FOR A SHORT TO GROUND  
  • Ignition OFF.
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C230-1 VME08 (GN/OG) — Ground
    C230-2 RME08 (GY/OG) — Ground



  • Are the resistances greater than 10,000 ohms?
Yes
GO to K5 .

No
REPAIR the circuit in question.
  K5 CHECK THE AUDIO CIRCUITS FOR A SHORT TOGETHER  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C230-1 VME08 (GN/OG) C230-2 RME08 (GY/OG)



  • Is the resistance greater than 10,000 ohms?
Yes
GO to K6 .

No
REPAIR the circuits.
  K6 CHECK THE AUDIO CIRCUITS BETWEEN THE LF DOOR SPEAKER AND THE LF A-PILLAR TWEETER SPEAKER FOR AN OPEN  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C523B-1 VME08 (GN/OG) C230-1 VME08 (GN/OG)
    C523B-2 RME08 (GY/OG) C230-2 RME08 (GY/OG)



  • Are the resistances less than 3 ohms?
Yes
INSTALL a new LF door speaker. REFER to Speaker — Door .

No
REPAIR the circuit in question.
 

Pinpoint Test L: The RF A-Pillar Tweeter Speaker Is Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

The ACM directs audio signals to the RF speakers in the form of a fluctuating AC voltage. The RF tweeter speaker and the RF door speaker share the same audio signal.



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
B1A02:01 Speaker #2: General Electrical Failure Sets when a failure is detected on the RF speaker circuits.
B1A02:11 Speaker #2: Circuit Short To Ground Sets when a short to ground is detected on the RF speaker circuits. When DTC B1A02:11 is set, the speaker output is disabled.
B1A02:12 Speaker #2: Circuit Short To Battery Sets when a short to battery is detected on the RF speaker circuits. When DTC B1A02:12 is set, the speaker output is disabled.

 
PINPOINT TEST L: THE RF A-PILLAR TWEETER SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY
Test Step Result / Action to Take
  L1 CHECK THE RF DOOR SPEAKER  
  • Ignition ON.
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Does the RF door speaker operate correctly
Yes
GO to L2 .

No
GO to Pinpoint Test N .
  L2 CHECK THE AUDIO SIGNAL TO THE RF A-PILLAR TWEETER SPEAKER  
  • Ignition OFF.
  • Disconnect: RF A-Pillar Tweeter Speaker C231 .
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Measure the AC voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C231-1 VME11 (VT/OG) C231-2 RME11 (YE/OG)



  • Is a fluctuating AC voltage present?
Yes
INSTALL a new RF A-Pillar Tweeter speaker. REFER to Speaker — A-Pillar .

No
GO to L3 .
  L3 CHECK THE AUDIO CIRCUITS TO THE RF A-PILLAR TWEETER SPEAKER FOR A SHORT TO VOLTAGE  
  • Ignition OFF.
  • Disconnect: RF Door Speaker C625B .
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C231-1 VME11 (VT/OG) — Ground
    C231-2 RME11 (YE/OG) — Ground



  • Is any voltage present?
Yes
REPAIR the circuit in question.

No
GO to L4 .
  L4 CHECK THE AUDIO CIRCUITS TO THE RF A-PILLAR TWEETER SPEAKER FOR A SHORT TO GROUND  
  • Ignition OFF.
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C231-1 VME11 (VT/OG) — Ground
    C231-2 RME11 (YE/OG) — Ground



  • Are the resistances greater than 10,000 ohms?
Yes
GO to L5 .

No
REPAIR the circuit in question.
  L5 CHECK THE AUDIO CIRCUITS FOR A SHORT TOGETHER  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C231-1 VME11 (VT/OG) C231-2 RME11 (YE/OG)



  • Is the resistance greater than 10,000 ohms?
Yes
GO to L6 .

No
REPAIR the circuits.
  L6 CHECK THE AUDIO CIRCUITS BETWEEN THE RF DOOR SPEAKER AND THE RF A-PILLAR TWEETER SPEAKER FOR AN OPEN  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C652B-1 VME11 (VT/OG) C231-1 VME11 (VT/OG)
    C652B-2 RME11 (YE/OG) C231-2 RME11 (YE/OG)



  • Are the resistances less than 3 ohms?
Yes
INSTALL a new RF door speaker. REFER to Speaker — Door .

No
REPAIR the circuit in question.
 

Pinpoint Test M: The LF Door Speaker Is Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
B1A01:01 Speaker #1: General Electrical Failure Sets when a failure is detected on the LF speaker circuits.
B1A01:11 Speaker #1: Circuit Short To Ground Sets when a short to ground is detected on the LF speaker circuits. When DTC B1A01:11 is set, the speaker output is disabled.
B1A01:12 Speaker #1: Circuit Short To Battery Sets when a short to battery is detected on the LF speaker circuits. When DTC B1A01:12 is set, the speaker output is disabled.
B1A01:13 Speaker #1: Circuit Open Sets when an open is detected on the LF speaker circuits.

 
PINPOINT TEST M: THE LF DOOR SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY
Test Step Result / Action to Take
  M1 CHECK THE AUDIO SIGNAL TO THE LF DOOR SPEAKER  
  • Ignition OFF.
  • Disconnect: LF Door Speaker C523A .
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Measure the AC voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C523A-1 VME07 (WH) C523A-2 RME07 (WH/BN)



  • Is a fluctuating AC voltage present?
Yes
INSTALL a new LF door speaker. REFER to Speaker — Door .

No
GO to M2 .
  M2 CHECK THE AUDIO CIRCUITS TO THE LF DOOR SPEAKER FOR A SHORT TO VOLTAGE  
  • Ignition OFF.
  • Disconnect: ACM C240A .
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C523A-1 VME07 (WH) — Ground
    C523A-2 RME07 (WH/BN) — Ground



  • Is any voltage present?
Yes
REPAIR the circuit in question.

No
GO to M3 .
  M3 CHECK THE AUDIO CIRCUITS TO THE LF DOOR SPEAKER FOR A SHORT TO GROUND  
  • Ignition OFF.
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C523A-1 VME07 (WH) — Ground
    C523A-2 RME07 (WH/BN) — Ground



  • Are the resistances greater than 10,000 ohms?
Yes
GO to M4 .

No
REPAIR the circuit in question.
  M4 CHECK THE AUDIO CIRCUITS FOR A SHORT TOGETHER  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C523A-1 VME07 (WH) C523A-2 RME07 (WH/BN)



  • Is the resistance greater than 10,000 ohms?
Yes
GO to M5 .

No
REPAIR the circuits.
  M5 CHECK THE AUDIO CIRCUITS BETWEEN THE ACM AND THE LF DOOR SPEAKER FOR AN OPEN  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C240A-22 VME07 (WH) C523A-1 VME07 (WH)
    C240A-10 RME07 (WH/BN) C523A-2 RME07 (WH/BN)



  • Are the resistances less than 3 ohms?
Yes
GO to M6 .

No
REPAIR the circuit in question.
  M6 CHECK FOR CORRECT ACM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new ACM . REFER to Audio Control Module (ACM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test N: The RF Door Speaker Is Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
B1A02:01 Speaker #2: General Electrical Failure Sets when a failure is detected on the RF speaker circuits.
B1A02:11 Speaker #2: Circuit Short To Ground Sets when a short to ground is detected on the RF speaker circuits. When DTC B1A02:11 is set, the speaker output is disabled.
B1A02:12 Speaker #2: Circuit Short To Battery Sets when a short to battery is detected on the RF speaker circuits. When DTC B1A02:12 is set, the speaker output is disabled.
B1A02:13 Speaker #2: Circuit Open Sets when an open is detected on the RF speaker circuits.

 
PINPOINT TEST N: THE RF DOOR SPEAKER IS INOPERATIVE OR HAS POOR SOUND QUALITY
Test Step Result / Action to Take
  N1 CHECK THE AUDIO SIGNAL TO THE RF DOOR SPEAKER  
  • Ignition OFF.
  • Disconnect: RF Door Speaker C652A .
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Measure the AC voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C652A-1 VME10 (WH/VT) C652A-2 RME10 (WH/OG)



  • Is a fluctuating AC voltage present?
Yes
INSTALL a new RF door speaker. REFER to Speaker — Door .

No
GO to N2 .
  N2 CHECK THE AUDIO CIRCUITS TO THE RF DOOR SPEAKER FOR A SHORT TO VOLTAGE  
  • Ignition OFF.
  • Disconnect: ACM C240A .
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C652A-1 VME10 (WH/VT) — Ground
    C652A-2 RME10 (WH/OG) — Ground



  • Is any voltage present?
Yes
REPAIR the circuit in question.

No
GO to N3 .
  N3 CHECK THE AUDIO CIRCUITS TO THE RF DOOR SPEAKER FOR A SHORT TO GROUND  
  • Ignition OFF.
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C652A-1 VME10 (WH/VT) — Ground
    C652A-2 RME10 (WH/OG) — Ground



  • Are the resistances greater than 10,000 ohms?
Yes
GO to N4 .

No
REPAIR the circuit in question.
  N4 CHECK THE AUDIO CIRCUITS FOR A SHORT TOGETHER  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C652A-1 VME10 (WH/VT) C652A-2 RME10 (WH/OG)



  • Is the resistance greater than 10,000 ohms?
Yes
GO to N5 .

No
REPAIR the circuits.
  N5 CHECK THE AUDIO CIRCUITS BETWEEN THE ACM AND THE RF DOOR SPEAKER FOR AN OPEN  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C240A-23 VME10 (WH/VT) C652A-1 VME10 (WH/VT)
    C240A-11 RME10 (WH/OG) C652A-2 RME10 (WH/OG)



  • Are the resistances less than 3 ohms?
Yes
GO to N6 .

No
REPAIR the circuit in question.
  N6 CHECK FOR CORRECT ACM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new ACM . REFER to Audio Control Module (ACM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test O: The LR Door Speaker Is Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
B1A04:01 Speaker #4: General Electrical Failure Sets when a failure is detected on the LR door speaker circuits.
B1A04:11 Speaker #4: Circuit Short To Ground Sets when a short to ground is detected on the LR door speaker circuits. When DTC B1A04:11 is set, the speaker output is disabled.
B1A04:12 Speaker #4: Circuit Short To Battery Sets when a short to battery is detected on the LR door speaker circuits. When DTC B1A04:12 is set, the speaker output is disabled.
B1A04:13 Speaker #4: Circuit Open Sets when an open is detected on the LR door speaker circuits.

 
PINPOINT TEST O: THE LR DOOR SPEAKER IS INOPERATIVE
Test Step Result / Action to Take
  O1 CHECK THE AUDIO SIGNAL TO THE LR DOOR SPEAKER  
  • Ignition OFF.
  • Disconnect: LR Door Speaker C712 .
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Measure the AC voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C712-1 VME12 (BN/WH) C712-2 RME12 (BN/BU)



  • Is a fluctuating AC voltage present?
Yes
INSTALL a new LR door speaker. REFER to Speaker — Door .

No
GO to O2 .
  O2 CHECK THE AUDIO CIRCUITS TO THE LR DOOR SPEAKER FOR A SHORT TO VOLTAGE  
  • Ignition OFF.
  • Disconnect: ACM C240A .
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C712-1 VME12 (BN/WH) — Ground
    C712-2 RME12 (BN/BU) — Ground



  • Is any voltage present?
Yes
REPAIR the circuit in question.

No
GO to O3 .
  O3 CHECK THE AUDIO CIRCUITS TO THE LR DOOR SPEAKER FOR A SHORT TO GROUND  
  • Ignition OFF.
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C712-1 VME12 (BN/WH) — Ground
    C712-2 RME12 (BN/BU) — Ground



  • Are the resistances greater than 10,000 ohms?
Yes
GO to O4 .

No
REPAIR the circuit in question.
  O4 CHECK THE AUDIO CIRCUITS FOR A SHORT TOGETHER  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C712-1 VME12 (BN/WH) C712-2 RME12 (BN/BU)



  • Is the resistance greater than 10,000 ohms?
Yes
GO to O5 .

No
REPAIR the circuits.
  O5 CHECK THE AUDIO CIRCUITS BETWEEN THE ACM AND THE LR DOOR SPEAKER FOR AN OPEN  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C240A-21 VME09 (WH/GN) C712-1 VME12 (BN/WH)
    C240A-9 RME09 (BN/YE) C712-2 RME12 (BN/BU)



  • Are the resistances less than 3 ohms?
Yes
GO to O6 .

No
REPAIR the circuit in question.
  O6 CHECK FOR CORRECT ACM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new ACM . REFER to Audio Control Module (ACM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test P: The RR Door Speaker Is Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
B1A03:01 Speaker #3: General Electrical Failure Sets when a failure is detected on the RR door speaker circuits.
B1A03:11 Speaker #3: Circuit Short To Ground Sets when a short to ground is detected on the RR door speaker circuits. When DTC B1A03:11 is set, the speaker output is disabled.
B1A03:12 Speaker #3: Circuit Short To Battery Sets when a short to battery is detected on the RR door speaker circuits. When DTC B1A03:12 is set, the speaker output is disabled.
B1A03:13 Speaker #3: Circuit Open Sets when an open is detected on the RR door speaker circuits.

 
PINPOINT TEST P: THE RR DOOR SPEAKER IS INOPERATIVE
Test Step Result / Action to Take
  P1 CHECK THE AUDIO SIGNAL TO THE RR DOOR SPEAKER  
  • Ignition OFF.
  • Disconnect: RR Door Speaker C813 .
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Measure the AC voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C813-1 VME12 (BN/WH) C813-2 RME12 (BN/BU)



  • Is a fluctuating AC voltage present?
Yes
INSTALL a new RR door speaker. REFER to Speaker — Door .

No
GO to P2 .
  P2 CHECK THE AUDIO CIRCUITS TO THE RR DOOR SPEAKER FOR A SHORT TO VOLTAGE  
  • Ignition OFF.
  • Disconnect: ACM C240A .
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C813-1 VME12 (BN/WH) — Ground
    C813-2 RME12 (BN/BU) — Ground



  • Is any voltage present?
Yes
REPAIR the circuit in question.

No
GO to P3 .
  P3 CHECK THE AUDIO CIRCUITS TO THE RR DOOR SPEAKER FOR A SHORT TO GROUND  
  • Ignition OFF.
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C813-1 VME12 (BN/WH) — Ground
    C813-2 RME12 (BN/BU) — Ground



  • Are the resistances greater than 10,000 ohms?
Yes
GO to P4 .

No
REPAIR the circuit in question.
  P4 CHECK THE AUDIO CIRCUITS FOR A SHORT TOGETHER  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C813-1 VME12 (BN/WH) C813-2 RME12 (BN/BU)



  • Is the resistance greater than 10,000 ohms?
Yes
GO to P5 .

No
REPAIR the circuits.
  P5 CHECK THE AUDIO CIRCUITS BETWEEN THE ACM AND THE RR DOOR SPEAKER FOR AN OPEN  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C240A-24 VME12 (BN/WH) C813-1 VME12 (BN/WH)
    C240A-12 RME12 (BN/BU) C813-2 RME12 (BN/BU)



  • Are the resistances less than 3 ohms?
Yes
GO to P6 .

No
REPAIR the circuit in question.
  P6 CHECK FOR CORRECT ACM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new ACM . REFER to Audio Control Module (ACM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test Q: The Instrument Panel Center Speaker Is Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
B1A06:01 Speaker #6: General Electrical Failure Sets when a failure is detected on the instrument panel center speaker circuits.
B1A06:11 Speaker #6: Circuit Short To Ground Sets when a short to ground is detected on the instrument panel center speaker circuits. When DTC B1A06:11 is set, the speaker output is disabled.
B1A06:12 Speaker #6: Circuit Short To Battery Sets when a short to battery is detected on the instrument panel center speaker circuits. When DTC B1A06:12 is set, the speaker output is disabled.
B1A06:13 Speaker #6: Circuit Open Sets when an open is detected on the instrument panel center speaker circuits.

 
PINPOINT TEST Q: THE INSTRUMENT PANEL CENTER SPEAKER IS INOPERATIVE
Test Step Result / Action to Take
  Q1 CHECK THE AUDIO SIGNAL TO THE INSTRUMENT PANEL CENTER SPEAKER  
  • Ignition OFF.
  • Disconnect: Instrument Panel Center Speaker C2358 .
  • Operate the audio system in radio tuner (AM/FM) mode.
  • Measure the AC voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2358-1 VME06 (GN) C2358-2 RME06 (GY/YE)



  • Is a fluctuating AC voltage present?
Yes
INSTALL a new instrument panel center speaker. REFER to Speaker — Instrument Panel .

No
GO to Q2 .
  Q2 CHECK THE AUDIO CIRCUITS TO THE INSTRUMENT PANEL CENTER SPEAKER FOR A SHORT TO VOLTAGE  
  • Ignition OFF.
  • Disconnect: ACM C240A .
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2358-1 VME06 (GN) — Ground
    C2358-2 RME06 (GY/YE) — Ground



  • Is any voltage present?
Yes
REPAIR the circuit in question.

No
GO to Q3 .
  Q3 CHECK THE AUDIO CIRCUITS TO THE INSTRUMENT PANEL CENTER SPEAKER FOR A SHORT TO GROUND  
  • Ignition OFF.
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2358-1 VME06 (GN) — Ground
    C2358-2 RME06 (GY/YE) — Ground



  • Are the resistances greater than 10,000 ohms?
Yes
GO to Q4 .

No
REPAIR the circuit in question.
  Q4 CHECK THE AUDIO CIRCUITS FOR A SHORT TOGETHER  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2358-1 VME06 (GN) C2358-2 RME06 (GY/YE)



  • Is the resistance greater than 10,000 ohms?
Yes
GO to Q5 .

No
REPAIR the circuits.
  Q5 CHECK THE AUDIO CIRCUITS BETWEEN THE ACM AND THE INSTRUMENT PANEL CENTER SPEAKER FOR AN OPEN  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C240A-20 VME06 (GN) C2358-1 VME06 (GN)
    C240A-8 RME06 (GY/YE) C2358-2 RME06 (GY/YE)



  • Are the resistances less than 3 ohms?
Yes
GO to Q6 .

No
REPAIR the circuit in question.
  Q6 CHECK FOR CORRECT ACM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new ACM . REFER to Audio Control Module (ACM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test R: Navigation Is Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

Refer to Navigation in Information and Entertainment System .

Removal of the navigation SD card results in loss of navigation while the card is removed. This is normal operation.



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
B1215:00 External Memory Card: No Sub Type Information Set by the APIM when it detects a device conflict through the media hub, a fault in the USB cable or media hub, or there is no SD card present when the vehicle is equipped with navigation.

Visual Inspection and Diagnostic Pre-checks

Inspect to make sure that the navigation SD card is present and fully seated in the SD card slot.

 
PINPOINT TEST R: THE NAVIGATION IS INOPERATIVE
Test Step Result / Action to Take
  R1 CHECK THE FDIM TOUCHSCREEN RH UPPER TAB  
  • Check the navigation status of the FDIM touchscreen RH upper tab.
  • Does the FDIM touchscreen RH upper tab read Navigation?
Yes
GO to R7 .

No
GO to R2 .
  R2 CHECK FOR SCAN TOOL COMMUNICATION WITH THE APIM AND GPSM  
  • Ignition ON.
  • Using a scan tool, perform the network test.
  • Does the scan tool communicate with the APIM AND GPSM ?
Yes
GO to R3 .

No
For the GPSM , REFER to Section 418-00 The GPSM Does Not Respond To The Scan Tool.

For the APIM , REFER to Section 418-00 The APIM Does Not Respond To The Scan Tool.
  R3 RETRIEVE THE DTCs FROM THE APIM  
  • NOTE: If DTC B1215:00 is set in the APIM and the RH upper tab of the FDIM touchscreen displays “ SD CARD FAULT”.
  • NOTE: If DTC U016A:00 is set in the APIM and the RH upper tab of the FDIM touchscreen displays “NAVIGATION FAULT”.
  • Using a scan tool, preform the APIM self-test.
  • Are any DTCs present?
Yes
If DTC B1215:00 is present, GO to R4 .

If DTC U016A:00 is present, GO to Pinpoint Test ae .

For all others, REFER to DTC Charts in this section.

No
GO to R7 .
  R4 VERIFY THE SD CARD WITH NAVIGATION MAP IS PRESENT AND FULLY SEATED  
  • Check for the presence of an SD card with map data in the SD slot of the media hub.
  • Is the navigation map SD card present and fully seated?
Yes
GO to R5 .

No
INSTALL the navigation map SD card and make sure it is fully seated. TEST the system for normal operation.
  R5 VERIFY WITH A KNOWN GOOD SD CARD WITH NAVIGATION MAP  
  • Using a known good SD card with map navigation, attempt to use the navigation system.
  • Does the navigation map operate correctly and is the SD fault not present?
Yes
GO to R6 .

No
REFER to GO to Pinpoint Test e .
  R6 RECHECK THE ORIGINAL SD CARD WITH NAVIGATION MAP  
  • REINSTALL the original SD card with map data into the SD slot of the media hub and attempt to use the navigation system.
  • Does the navigation map operate correctly and is the SD fault not present?
Yes
The SD fault was due to an intermittent conductivity concern. The navigation system is operating correctly at this time.

No
INSTALL a new SD card with navigation. The cause of the fault was due to a inoperative SD card with navigation.
  R7 RESET THE AUDIO SYSTEM MODULES AND RECHECK THE NAVIGATION SYSTEM OPERATION  
  • Disconnect the battery for 1 minute, then reconnect it.
  • Turn the infotainment system on and wait for the system to re-initialize.
  • Operate the navigation system.
  • Does the navigation system operate correctly?
Yes
The concern was resolved by resetting the audio system modules. The navigation system is operating correctly at this time.

No
GO to R8 .
  R8 REPROGRAM THE APIM  
  • Perform the APIM Standard Programming and force a CIP reflash. REFER to Accessory Protocol Interface Module (APIM) Programming — Standard .
  • Once the APIM programming is complete and the system has re-initialized, confirm that the RH upper tab of the FDIM touchscreen displays “NAVIGATION” and the navigation system operates correctly.
  • Does the RH upper tab of the FDIM touchscreen displays “NAVIGATION” and the navigation system operate correctly?
Yes
The concern was resolved by reflashing the APIM . The navigation system is operating correctly at this time.

No
GO to R9 .
  R9 CHECK FOR CORRECT APIM OPERATION  
  • Ignition OFF.
  • Disconnect the APIM connector.
  • Check for:
    • corrosion
    • damaged pins
    • pushed-out pins
  • Connect the APIM connector and make sure it seats correctly.
  • Wait 2 minutes for the APIM to re-initialize.
  • Operate the system and verify the concern is still present.
  • Is the concern still present?
Yes
For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No
The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.
 

Pinpoint Test S: The SYNC® System Is Completely Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

Refer to SYNC® System in Information and Entertainment System .



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
U3000:04 Control Module: System Internal Failure Sets when the APIM detects a fault due to a device conflict or an internal failure.

 
PINPOINT TEST S: THE SYNC® SYSTEM IS COMPLETELY INOPERATIVE
Test Step Result / Action to Take
  S1 CHECK FOR SCAN TOOL COMMUNICATION WITH THE APIM  
  • Using a scan tool, perform the network test.
  • Does the APIM pass the network test?
Yes
GO to S2 .

No
REFER to Section 418-00 , The APIM Does Not Respond To The Scan Tool.
  S2 CHECK THE SYNC® SYSTEM OPERATION  

    NOTE: Carrying out a Master Reset returns all preference settings to the factory defaults, navigation and address data is deleted, erases all the phone book and call histories, and deletes any devices paired with the SYNC® system.

  • Connect: Multi-Media Interface Tester (105-00120) .
  • Using the Multi-Media Interface Tester (105-00120), test the audio output for the audio input jack, USB port, and Bluetooth connection using the VOICE switch on the steering wheel controls to enter each mode.
  • Do all of the SYNC® inputs function correctly?
Yes
The SYNC® system is operating correctly at this time. CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature.

REVIEW the SYNC® system operation with the customer. If the customer device still does not operate correctly, the fault is with the customer device.

No
GO to S3 .
  S3 RESET THE APIM AND RECHECK SYNC® SYSTEM OPERATION  
  • Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.
  • Connect: Multi-Media Interface Tester (105-00120) .
  • Using the Multi-Media Interface Tester (105-00120), test the audio output for the audio input jack, USB port, and Bluetooth connection using the VOICE switch on the steering wheel controls to enter each mode.
  • Do all of the SYNC® inputs function correctly?
Yes
The SYNC® system is operating correctly at this time. CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature.

REVIEW the SYNC® system operation with the customer. If the customer device still does not operate correctly, the fault is with the customer device.

No
If only some (but not all) of the inputs are inoperative, GO to Symptom Chart - SYNC System to diagnose the observed symptom. If all inputs are inoperative and/or DTC U3000:04 is present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
 

Pinpoint Test T: Voice Recognition Is Inoperative Or Does Not Operate Correctly, Or During A Phone Call, Poor Quality Or No Outgoing Audio Is Heard On The Outside Device

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to Voice Recognition in Information and Entertainment System .



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
B116A:01 Handset Microphone: General Electrical Failure Set by the APIM when it detects a short to voltage, short to ground or an open on the microphone circuits.

 
PINPOINT TEST T: VOICE RECOGNITION IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY, OR DURING A PHONE CALL, POOR QUALITY OR NO OUTGOING AUDIO IS HEARD ON THE OUTSIDE DEVICE
Test Step Result / Action to Take
  T1 CHECK THE AUDIBLE PROMPT FUNCTIONALITY  
  • Operate the audio system in radio tuner AM/FM mode.
  • Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.
  • Does the SYNC® system produce an audible prompt correctly, indicating voice recognition mode has been entered?
Yes
GO to T3 .

No
GO to T2 .
  T2 CHECK THE OPERATION OF THE RH LOWER STEERING WHEEL SWITCHES  
  • Operate the audio system in AM/FM mode.
  • Operate the VOLUME +/-, SEEK +/-, and PHONE steering wheel switches.
  • Do the VOLUME +/-, SEEK +/-, and PHONE steering wheel switches operate correctly?
Yes
GO to Pinpoint Test W .

No
GO to Pinpoint Test D to diagnose the RH lower steering wheel switches.
  T3 CHECK THE OPERATION OF THE "PHONE" VOICE COMMAND  
  • Pair a Bluetooth phone with the SYNC® system. For information on the pairing process, refer to the Owner's Literature. If necessary, review the device compatibility list found on syncmyride.com .
  • Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.
  • NOTE: Make sure the interior of the vehicle is as quiet as possible. Excessive noise may prevent the system from correctly recognizing spoken commands.
  • Clearly speak the word "phone."
  • Does the SYNC® system respond correctly to the "phone" voice command?
Yes
For a concern with the voice recognition being inoperative or not operating correctly, the system is operating correctly at this time. The concern may have been caused by an insufficiently quiet vehicle. Delete the just-paired Bluetooth phone from the SYNC® system. For information on deleting a Bluetooth device from the SYNC® system, refer to the Owner's Literature. For a concern with poor quality or no outgoing audio being heard on the outside device during a phone call, GO to T4

No
GO to T5 .
  T4 CHECK THE OUTGOING PHONE CALL QUALITY AND VOICE VOLUME  
  • Ensure that the Bluetooth phone paired in step 3 has adequate reception.
  • NOTE: Make sure the interior of the vehicle is as quiet as possible. Excessive noise may prevent the call from having clear call quality and acceptable voice volume.
  • Using the SYNC® system, place a phone call. For information on making calls from the SYNC® system, refer to the Owner's Literature.
  • Ensure that the called party's phone has adequate reception.
  • Instruct the called party to determine if the call quality is clear and of acceptable volume.
  • Delete the Bluetooth phone paired in step 3 from the SYNC® system. For information on deleting a Bluetooth device from the SYNC® system, refer to the Owner's Literature.
  • Is the outgoing call quality clear and of acceptable volume?
Yes
The system is operating correctly at this time. The concern may have been caused by poor phone reception or an insufficiently quiet vehicle.

No
GO to T5 .
  T5 CHECK THE MICROPHONE AND MICROPHONE CIRCUITS FOR CORRECT VOLTAGE DROP  

    NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • Ignition ON.
  • While back-probing microphone C9221, measure and record the DC voltage .


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C9221-2 VMM23 (BN/VT) C9221-3 DMM23



  • Is the voltage between 2.7 and 6.2 volts?
Yes
If diagnosing an intermittent concern, GO to T6 . If not diagnosing an intermittent concern, GO to T13

No
GO to T7 .
  T6 CHECK THE MICROPHONE CIRCUITS FOR INTERMITTENT CONCERNS  

    NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • While back-probing microphone C9221, measure the DC voltage while agitating the microphone harness back and forth and up and down (wiggle testing).


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C9221-2 VMM23 (BN/VT) C9221-3 DMM23



  • Review the recorded results from step 5.
  • Does the voltage fluctuate more than .5 volts from the recorded result in step 5?
Yes
REPAIR the circuit(s), connector, or terminal(s) in question. For corrosion, clean pins or install a new connector or terminals. For damaged or bent pins, install new terminals or pins.

No
GO to T12 .
  T7 CHECK THE MICROPHONE CIRCUITS FOR CORRECT VOLTAGE  
  • Ignition OFF.
  • Disconnect: Microphone C9221.
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C9221-2 VMM23 (BN/VT) C9221-3 DMM23



  • Is the voltage between 7.9 and 9.0 volts?
Yes
GO to T12 .

No
GO to T8 .
  T8 CHECK THE MICROPHONE CIRCUITS TO THE APIM FOR A SHORT TO VOLTAGE  
  • Ignition OFF.
  • Disconnect: APIM C2383.
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C9221-2 VMM23 (BN/VT) — Ground
    C9221-3 DMM23 — Ground



  • Is any voltage present?
Yes
REPAIR the circuit in question.

No
GO to T9 .
  T9 CHECK THE MICROPHONE CIRCUITS TO THE APIM FOR A SHORT TO GROUND  
  • Ignition OFF.
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C9221-2 VMM23 (BN/VT) — Ground
    C9221-3 DMM23 — Ground



  • Are the resistances greater than 10,000 ohms?
Yes
GO to T10 .

No
REPAIR the circuit in question.
  T10 CHECK THE MICROPHONE CIRCUITS TO THE APIM FOR AN OPEN  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C9221-2 VMM23 (BN/VT) C2383-12 VMM23 (BN/VT)
    C9221-3 DMM23 C2383-13 DMM23



  • Are the resistances less than 3 ohms?
Yes
GO to T11 .

No
REPAIR the circuit in question.
  T11 CHECK THE MICROPHONE CIRCUITS TO THE APIM FOR A SHORT TOGETHER  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C9221-2 VMM23 (BN/VT) C9221-3 DMM23



  • Is the resistance greater than 10,000 ohms?
Yes
GO to T13 .

No
REPAIR the circuit in question.
  T12 ISOLATE THE MICROPHONE  
  • Install a new microphone. Refer to Microphone .
  • If necessary, connect: APIM C2383.
  • Operate the audio system in AM/FM mode.
  • Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.
  • Speak a command to test the voice recognition for normal operation.
  • Is the voice recognition functioning correctly?
Yes
The system is operating correctly at this time. The concern was caused by an inoperative microphone.

No
GO to T13 .
  T13 CHECK FOR CORRECT APIM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test U: Unable To Pair Bluetooth Device

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to Bluetooth mode in Information and Entertainment System .

 
PINPOINT TEST U: UNABLE TO PAIR BLUETOOTH DEVICE
Test Step Result / Action to Take
  U1 CHECK THE BLUETOOTH CONNECTION  

    NOTE: Carrying out a Master Reset returns all preference settings to the factory defaults, erases all the phone book and call histories, and deletes any devices paired with the SYNC® system.

  • Connect: Multi-Media Interface Tester (105-00120) .
  • Using the Multi-Media Interface Tester (105-00120), connect to the SYNC® system using Bluetooth. Follow the tool instructions.
  • Enter the following diagnostic mode on the scan tool: APIM DataLogger .
  • Monitor the Bluetooth device paired PID (BT_PAIR) and the Bluetooth device connected PID (BT_CONN).
  • Do the PIDs BT_PAIR and BT_CONN both read "Yes"?
Yes
The SYNC® system is operating correctly at this time. CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature.

REVIEW the pairing process with the customer. If the customer device still does not pair, the fault is with the customer device.

No
GO to U2 .
  U2 CHECK FOR CORRECT APIM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test V: The Infotainment Display Is Inoperative

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to Infotainment Display in Information and Entertainment System .

 
PINPOINT TEST V: THE INFOTAINMENT DISPLAY IS INOPERATIVE
Test Step Result / Action to Take
  V1 CHECK THE INFOTAINMENT DISPLAY  
  • Ignition ON.
  • Check the RH infotainment display in the IPC .
  • Is the display blank?
Yes
INSTALL a new IPC . REFER to Section 413-01 .

No
GO to V2 .
  V2 RETRIEVE THE RECORDED DTCs FROM THE SCCM SELF-TEST  
  • Using a scan tool, perform the SCCM self-test.
  • Are any DTCs related to the RH steering wheel switch recorded?
Yes
GO to Pinpoint Test D .

No
GO to V3 .
  V3 RETRIEVE THE RECORDED DTCs FROM THE IPC SELF-TEST  
  • Using a scan tool, perform the IPC self-test.
  • Is DTC U0212:00 recorded?
Yes
REFER to Section 413-01 .

No
GO to V4 .
  V4 CHECK FOR CORRECT SCCM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect all SCCM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the SCCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new SCCM . REFER to Section 211-05 .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test W: The SYNC® System Voice Or Tone Prompts, Text-To-Speech (TTS) Feature, Or Ringtones Are Inoperative Or Do Not Operate Correctly

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to SYNC® system and Audible Prompts in Information and Entertainment System .

 
PINPOINT TEST W: THE SYNC® SYSTEM VOICE OR TONE PROMPTS, TEXT-TO-SPEECH (TTS) FEATURE, OR RINGTONES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY
Test Step Result / Action to Take
  W1 CHECK THE AUDIBLE PROMPT SETTING  
  • Verify the audible prompts are enabled. Refer to "SYNC® Voice Recognition Feature" in the Owner's Literature.
  • Operate the audio system in SYNC® mode by pressing the VOICE button on the steering wheel controls and observe the SYNC® audible prompt.
  • Does the SYNC® system produce an audible prompt correctly?
Yes
The system is operating correctly at this time. The concern was caused by a customer setting. INSTRUCT the customer in the correct operation of the audible prompt feature.

No
GO to W2 .
  W2 CHECK FOR A VOLTAGE SIGNAL FROM THE APIM  

    NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool specified in the tool list in this section. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors and subsequent electrical faults.

  • Operate the audio system in SYNC® mode.
  • While pressing the VOICE switch repeatedly, measure the AC voltage by back-probing between:


    • Module Positive Lead Negative Lead
    ACM C240B-8 C240B-21

  • Is an AC voltage produced each time the VOICE switch is pressed?
Yes
GO to W7 .

No
GO to W3 .
  W3 CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO VOLTAGE  
  • Ignition OFF.
  • Disconnect: ACM C240B .
  • Disconnect: APIM C2383 .
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2383-3 VME80 (VT) — Ground
    C2383-4 RME80 (BU) — Ground



  • Is any voltage present?
Yes
REPAIR the circuit in question.

No
GO to W4 .
  W4 CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO GROUND  
  • Ignition OFF.
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2383-3 VME80 (VT) — Ground
    C2383-4 RME80 (BU) — Ground



  • Are the resistances greater than 10,000 ohms?
Yes
GO to W5 .

No
REPAIR the circuit in question.
  W5 CHECK THE AUDIBLE PROMPT CIRCUITS FOR AN OPEN  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C240B-8 VME80 (VT) C2383-3 VME80 (VT)
    C240B-21 RME80 (BU) C2383-4 RME80 (BU)



  • Are the resistances less than 3 ohms?
Yes
GO to W6 .

No
REPAIR the circuit in question.
  W6 CHECK FOR CORRECT APIM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
  W7 CHECK FOR CORRECT ACM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new audio ACM . REFER to Audio Control Module (ACM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test X: All SYNC® Services Features Are Inoperative Or Inaccurate (Traffic, Directions, And Information)

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

Refer to the SYNC® Traffic, Directions and Information in Information and Entertainment System .

 
PINPOINT TEST X: ALL SYNC® SERVICES FEATURES ARE INOPERATIVE OR INACCURATE (TRAFFIC, DIRECTIONS, AND INFORMATION)
Test Step Result / Action to Take
  X1 CHECK FOR APIM DTCs  
  • Ignition ON.
  • Using a scan tool, perform the APIM self-test.
  • Are any DTCs recorded in the APIM ?
Yes
REFER to the APIM DTC chart in this section.

No
GO to X2 .
  X2 CHECK FOR GPSM DTCs  
  • Ignition ON.
  • Using a scan tool, perform the GPSM self-test.
  • Are any DTCs recorded in the GPSM ?
Yes
REFER to the GPSM DTC chart in this section.

No
GO to X3 .
  X3 VERIFY THE CUSTOMER SUBSCRIPTION AND PHONE NUMBER  
  • NOTE: Prior to performing this pinpoint test step, inquire with the customer about SYNC® traffic, directions and information service registration.
  • Verify that the customer has an active subscription and the correct phone number is registered on the SYNC® website. REFER to the SyncMyRide website.
  • Is the subscription activated and the correct phone number registered?
Yes
GO to X4 .

No
If the subscription is not activated, INFORM the customer that in order for the SYNC® traffic, directions and information to function the subscription needs to be activated on the SYNC® website. REFER to the SyncMyRide website.

If the phone number is incorrect, INFORM the customer that the correct phone number must be registered on the SYNC® website. REFER to the SyncMyRide website.
  X4 VERIFY THE CUSTOMER'S PHONE CONNECTION TO SYNC® TRAFFIC, DIRECTIONS AND INFORMATION SERVICES  
  • Advise the customer to connect their phone to the SYNC® traffic, directions and information services. Caller ID blocking must be disabled on the customer's phone. REFER to the Owner's Literature.
  • Operate one of the SYNC® traffic, directions and information services by selecting the SYNC services on the touchscreen.
  • Verify that the phone call is placed and that the phone is connected to the SYNC® traffic, directions and information services.
  • Does the phone place a call to the SYNC® traffic, directions and information services and states connected to services?
Yes
GO to X5 .

No
REFER to GO to Pinpoint Test u .
  X5 OBSERVE THE SYNC® TRAFFIC, DIRECTIONS AND INFORMATION SERVICES SUBSCRIPTION COMMERCIAL  
  • Once the customer phone is connected to the SYNC® traffic, directions and information services, observe the subscription commercial.
  • Does the SYNC® traffic, directions and information services subscription commercial repeat over and over with no selection option?
Yes
There is a potential SYNC® traffic, directions and information services issue and the problem does not reside in the vehicles audio system. CONTACT the Ford Technical Hotline for assistance.

No
GO to X6 .
  X6 CHECK THE OPERATION OF THE DIRECTIONS FROM THE SYNC® TRAFFIC, DIRECTIONS AND INFORMATION SERVICES  
  • When prompted, select directions from the SYNC® traffic, directions and information services and observe the audible prompts from the audio system.
  • Is a single chime heard and an audible prompt indicating the navigation route is being sent to the vehicle followed by a short chime?
Yes
The SYNC® traffic, directions and information services is operating correctly at this time.

No
If no chime is heard and an audible prompt indicating that the system was unable to locate the vehicle, there is a potential SYNC® traffic, directions and information services issue and the problem does not reside in the vehicles audio system. CONTACT the Ford Technical Hotline for assistance.

If a single chime heard and an audible prompt indicating the navigation route is being sent to the vehicle followed by a repeating chime, GO to X7 .
  X7 REPROGRAM THE APIM  
  • Perform the APIM Standard Programming and force a CIP reflash. REFER to Accessory Protocol Interface Module (APIM) Programming — Standard .
  • Once the APIM programming is complete and the system has re-initialized, confirm that the SYNC® traffic, directions and information services operates correctly.
  • Does the SYNC® traffic, directions and information services operate correctly?
Yes
The concern was resolved by reflashing the APIM . The SYNC® traffic, directions and information services is operating correctly at this time.

No
GO to X8 .
  X8 CHECK FOR CORRECT APIM OPERATION  
  • Ignition OFF.
  • Disconnect the APIM connector.
  • Check for:
    • corrosion
    • damaged pins
    • pushed-out pins
  • Connect the APIM connector and make sure it seats correctly.
  • Wait 2 minutes for the APIM to re-initialize.
  • Operate the system and verify the concern is still present.
  • Is the concern still present?
Yes
For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No
The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.
 

Pinpoint Test Y: DTC U0140:00

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
U0140:00 Lost Communication With Body Control Module: No Sub Type Information Set by the APIM or the GPSM , when network messages are missing from the BCM for greater than 5 seconds with the ignition in RUN.

 
PINPOINT TEST Y: DTC U0140:00
Test Step Result / Action to Take
  Y1 VERIFY THE CUSTOMER CONCERN  
  • Ignition ON.
  • Verify there is an observable symptom present.
  • Is an observable symptom present?
Yes
GO to Y2 .

No
The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.
  Y2 CHECK FOR LOST COMMUNICATION DTCs  
  • Ignition ON.
  • Using a scan tool, clear continuous memory DTCs from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a scan tool, retrieve the DTCs from all modules.
  • Is DTC U0140:00 set in any audio system module?
Yes
GO to Y3 .

No
The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.
  Y3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DTCs  
  • Using a scan tool, perform the self-test for:
    • BCM
    • GPSM
    • APIM
  • Is DTC U3003:16 or U3003:17 recorded in any module?
Yes
For an audio system module, REFER to DTC Charts in this section.

For the BCM , REFER to Section 419-10 .

No
GO to Y4 .
  Y4 CHECK FOR DTC U0140:00 SET IN MULTIPLE MODULES  
  • Review the recorded results from the self-test.
  • Is DTC U0140:00 set in more than one module?
Yes
GO to Y5 .

No
If there is an observable symptom, GO to Symptom Chart - General Audio System .

If there is no observable symptom, CHECK the I-CAN or MS-CAN wiring between the BCM and the module in question for an intermittent fault.
  Y5 CHECK FOR CORRECT BCM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the BCM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the BCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new BCM . REFER to Section 419-10 .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test Z: DTC U0155:00

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
U0155:00 Lost Communication With Instrument Panel Cluster ( IPC ) Set by the ACM , the FCIM , the GPSM , or the APIM when network messages are missing from the IPC for greater than 5 seconds with the ignition in RUN.

 
PINPOINT TEST Z: DTC U0155:00
Test Step Result / Action to Take
  Z1 VERIFY THE CUSTOMER CONCERN  
  • Ignition ON.
  • Verify there is an observable symptom present.
  • Is an observable symptom present?
Yes
GO to Z2 .

No
The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.
  Z2 CHECK FOR LOST COMMUNICATION DTCs  
  • Ignition ON.
  • Using a scan tool, clear continuous memory DTCs from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Retrieve all CMDTCs .
  • Is DTC U0155:00 set in any audio system module?
Yes
GO to Z3 .

No
The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.
  Z3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DTCs  
  • Using a scan tool, perform the self-test for:
    • ACM
    • IPC
    • APIM
    • FCIM
    • GPSM
  • Is DTC U3003:16 or U3003:17 recorded in any module?
Yes
For an audio system module, REFER to DTC Charts in this section.

For IPC , REFER to Section 413-01 .

No
GO to Z4 .
  Z4 CHECK FOR DTC U0155:00 SET IN MULTIPLE MODULES  
  • Review the recorded results from the self-test.
  • Is DTC U0155:00 set in more than one module?
Yes
GO to Z5 .

No
If there is an observable symptom, GO to Symptom Chart - General Audio System .

If there is no observable symptom, CHECK the I-CAN wiring between the IPC and the module in question for an intermittent fault.
  Z5 CHECK FOR CORRECT IPC OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new IPC . REFER to Section 413-01 .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test AA: DTC U0184:00

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
U0184:00 Lost Communication With Radio: No Sub Type Information Set by the APIM when network messages are missing from the ACM over the I-CAN for greater than 5 seconds with the ignition in the RUN position.

 
PINPOINT TEST AA: DTC U0184:00
Test Step Result / Action to Take
  AA1 VERIFY THE CUSTOMER CONCERN  
  • Ignition ON.
  • Verify there is an observable symptom present.
  • Is an observable symptom present?
Yes
GO to AA2 .

No
The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.
  AA2 CHECK THE APIM DTCs  
  • Ignition ON.
  • Using a scan tool, clear continuous memory DTCs from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a scan tool, retrieve the DTCs from all modules.
  • Is DTC U0184:00 still present?
Yes
GO to AA3 .

No
The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.
  AA3 CHECK THE COMMUNICATION NETWORK  
  • Ignition ON.
  • Using a scan tool perform the network test.
  • Does the ACM pass the network test?
Yes
GO to AA4 .

No
REFER to Section 418-00 , The ACM Does Not Respond To The Scan Tool.
  AA4 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DTCs  
  • Using a scan tool, perform the self-test for:
    • ACM
    • APIM
  • Is DTC U3003:16 or U3003:17 recorded in any module?
Yes
REFER to DTC Charts in this section.

No
INSTALL a new ACM . REFER to Audio Control Module (ACM) . CLEAR the APIM DTCs. REPEAT the APIM self-test.

If DTC U0184:00 is still present, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
 

Pinpoint Test AB: DTC U0253:00 Or U0257:00

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information Set by the ACM when network messages are missing from the APIM over the I-CAN for greater than 5 seconds with the ignition in the RUN position.
U0257:00 Lost Communication With Front Controls/Display Interface Module: No Sub Type Information Set by the ACM and the FCIM when it is missing network messages for more than 5 seconds with the ignition in RUN from the FDIM . The FDIM is not a network module and is attached APIM . The APIM gateways the messages to the ACM and the FCIM over the I-CAN .

 
PINPOINT TEST AB: DTC U0253:00 OR U0257:00
Test Step Result / Action to Take
  AB1 VERIFY THE CUSTOMER CONCERN  
  • Ignition ON.
  • Verify there is an observable symptom present.
  • Is an observable symptom present?
Yes
GO to AB2 .

No
The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.
  AB2 CHECK FOR LOST COMMUNICATION DTCs  
  • Ignition ON.
  • Using a scan tool, clear continuous memory DTCs from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a scan tool, retrieve the DTCs from all modules.
  • Is DTC U0253:00 or U0257:00 set in any audio system module?
Yes
GO to AB3 .

No
The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.
  AB3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DTCs  
  • Using a scan tool, perform the self-test for:
    • ACM
    • FCIM
    • APIM
  • Is DTC U3003:16 or U3003:17 recorded in any module?
Yes
REFER to DTC Charts in this section.

No
GO to AB4 .
  AB4 CHECK FOR DTC U0253:00 OR U0257:00 SET IN MULTIPLE MODULES  
  • Review the recorded results from the self-test.
  • Is DTC U0253:00 or U0257:00 set in more than one module?
Yes
For DTC U0253:00, GO to AB5 .

For DTC U0257:00, INSTALL a new FDIM . REFER to Front Display Interface Module (FDIM) . CLEAR the DTCs. Using a scan tool, RETRIEVE the DTCs from all modules. If DTC U0257:00 is still present, GO to AB5 .

No
If there is an observable symptom, GO to Symptom Chart - General Audio System .

If there is no observable symptom, CHECK the I-CAN wiring between the APIM and the module in question for an intermittent fault.
  AB5 CHECK FOR CORRECT APIM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test AC: DTC U0151:00

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions

As other modules outside of the audio system also receive this message, all modules receiving it should exhibit a symptom if the message is missing.



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
U0151:00 Lost Communication With Restraints Control Module: No Sub Type Information Set by the APIM when it is missing the air bag deployment notification message from the RCM over the HS-CAN for more than 5 seconds with the ignition in the RUN position.

 
PINPOINT TEST AC: DTC U0151:00
Test Step Result / Action to Take
  AC1 VERIFY THE CUSTOMER CONCERN  
  • Ignition ON.
  • Verify there is an observable symptom present.
  • Is an observable symptom present?
Yes
GO to AC2 .

No
The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.
  AC2 CHECK FOR LOST COMMUNICATION DTCs  
  • Ignition ON.
  • Using a scan tool, clear continuous memory DTCs from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Retrieve all CMDTCs .
  • Is DTC U0151:00 set in any modules?
Yes
GO to AC3 .

No
The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.
  AC3 CHECK THE COMMUNICATION NETWORK  
  • Ignition ON.
  • Using a scan tool perform the network test.
  • Does the RCM pass the network test?
Yes
GO to AC4 .

No
REFER to Section 418-00 , The RCM Does Not Respond To The Scan Tool.
  AC4 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DTCs  
  • Using a scan tool, perform the self-test for:
    • RCM
    • APIM
  • Is DTC U3003:16 or U3003:17 recorded in any module?
Yes
For an APIM DTC, REFER to DTC Charts in this section.

For a RCM DTC, REFER to Section 501-20B .

No
GO to AC5 .
  AC5 CHECK FOR DTC U0151:00 SET IN MULTIPLE MODULES  
  • Review the recorded results from the self-test.
  • Is DTC U0151:00 set in more than one module?
Yes
GO to AC6 .

No
If there is an observable audio system symptom, GO to Symptom Chart - General Audio System .

If there is an observable restraints system symptom, REFER to Section 501-20B .

If there is no observable symptom, CHECK the wiring between the APIM and the RCM for an intermittent fault.
  AC6 CHECK FOR CORRECT RCM OPERATION  
  • Ignition OFF.
  • Depower the Supplemental Restraint System (SRS). Refer to Section 501-20B .
  • Disconnect all the RCM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the RCM connectors. Make sure they seat and latch correctly.
  • Repower the SRS . Refer to Section 501-20B .
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new RCM . REFER to Section 501-20B .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test AD: DTC U0256:00

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information Set by the ACM , or the APIM when network messages are missing from the FCIM over the I-CAN for greater than 5 seconds with the ignition in the RUN position.

 
PINPOINT TEST AD: DTC U0256:00
Test Step Result / Action to Take
  AD1 VERIFY THE CUSTOMER CONCERN  
  • Ignition ON.
  • Verify there is an observable symptom present.
  • Is an observable symptom present?
Yes
GO to AD2 .

No
The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.
  AD2 CHECK FOR LOST COMMUNICATION DTCs  
  • Ignition ON.
  • Using a scan tool, clear continuous memory DTCs from all modules.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a scan tool, retrieve the DTCs from all modules.
  • Is DTC U0256:00 set in any audio system module?
Yes
GO to AD3 .

No
The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.
  AD3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DTCs  
  • Using a scan tool, perform the self-test for:
    • ACM
    • APIM
    • FCIM
  • Is DTC U3003:16 or U3003:17 recorded in any module?
Yes
REFER to DTC Charts in this section.

No
GO to AD4 .
  AD4 CHECK FOR DTC U0256:00 SET IN MULTIPLE MODULES  
  • Review the recorded results from the self-test.
  • Is DTC U0256:00 set in more than one module?
Yes
GO to AD5 .

No
If there is an observable symptom, GO to Symptom Chart - General Audio System .

If there is no observable symptom, CHECK the I-CAN wiring between the FCIM and the module in question for an intermittent fault.
  AD5 CHECK FOR CORRECT FCIM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the FCIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the FCIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new FCIM . REFER to Front Controls Interface Module (FCIM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test AE: DTC U016A:00

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
U016A:00 Lost Communication With Global Positioning System Module: No Sub Type Information Set by the APIM when it is missing network messages from the GPSM over the I-CAN for more than 5 seconds with the ignition in the RUN position.

 
PINPOINT TEST AE: DTC U016A:00
Test Step Result / Action to Take
  AE1 VERIFY THE CUSTOMER CONCERN  
  • Ignition ON.
  • Verify that there is an observable symptom present.
  • Is an observable symptom present?
Yes
GO to AE2 .

No
The system is operating correctly at this time. The DTC may have been set due to an intermittent fault in the network wiring. CHECK the MS-CAN wiring between the APIM and the GPSM for a fault.
  AE2 CHECK THE COMMUNICATION NETWORK  
  • Ignition ON.
  • Carry out the network test using the scan tool.
  • Does the GPSM pass the network test?
Yes
GO to AE3 .

No
REFER to Section 418-00 .
  AE3 CHECK FOR ANY RECENT PMI CHANGES  

    NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during Programmable Module Installation (PMI) or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the GPSM .
  • Have there been any recent service actions with either module?
Yes
CARRY out a manual PMI on the GPSM using As-Built data. REFER to the diagnostic scan tool instructions.

No
GO to AE4 .
  AE4 RETRIEVE THE RECORDED DTCs FROM THE GPSM  
  • Clear the GPSM DTCs.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Repeat the GPSM self-test.
  • Is DTC U3003:16 or DTC U3003:17 recorded?
Yes
REFER to the GPSM DTC chart in this section.

No
GO to AE5 .
  AE5 RETRIEVE THE RECORDED DTCs FROM THE APIM  
  • Repeat the APIM self-test.
  • Is DTC U3003:16 or DTC U3003:17 recorded?
Yes
For DTC U3003:16, GO to Pinpoint Test af . For DTC U3003:17, GO to Pinpoint Test ag

No
GO to AE6 .
  AE6 RECHECK THE APIM DTCs  
  • Perform the APIM self-test.
  • Is DTC U016A:00 still present?
Yes
GO to AE7 .

No
The system is operating correctly at this time. The DTC may have been set due to an intermittent fault in the network wiring.
  AE7 CHECK FOR DTC U016A:00 SET IN OTHER MODULES  
  • Clear all DTCs.
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Repeat the APIM self-test.
  • Is DTC U016A:00 set in any other module?
Yes
GO to AE8 .

No
GO to AE9 .
  AE8 CHECK FOR CORRECT GPSM OPERATION  
  • Ignition OFF.
  • Disconnect the GPSM connector.
  • Check for:
    • corrosion
    • damaged pins
    • pushed-out pins
  • Connect the GPSM connector and make sure it seats correctly.
  • Is the concern still present?
Yes
INSTALL a new GPSM . REFER to Global Positioning System Module (GPSM) in this section. TEST the system for normal operation.

No
The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.
  AE9 CHECK FOR CORRECT APIM OPERATION  
  • Ignition OFF.
  • Disconnect the APIM connector.
  • Check for:
    • corrosion
    • damaged pins
    • pushed-out pins
  • Connect the APIM connector and make sure it seats correctly.
  • Wait 2 minutes for the APIM to re-initialize.
  • Is the concern still present?
Yes
For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No
The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.
 

Pinpoint Test AF: DTC U3003:16

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
U3003:16 Battery Voltage: Circuit Voltage Below Threshold Set by the ACM , the FCIM , the APIM and the GPSM as a continuous or on-demand DTC when the supply voltage falls below 10 volts for at least 10 seconds during normal operation, or for greater than 250 milliseconds during the self-test.

 
PINPOINT TEST AF: DTC U3003:16
Test Step Result / Action to Take
  AF1 RECHECK FOR DTC U3003:16  
  • Ignition ON.
  • Using a scan tool, clear the DTCs for the module in question.
  • Wait 15 seconds.
  • Using a scan tool, repeat the self-test.
  • Is DTC U3003:16 still present?
Yes
GO to AF2 .

No
The system is operating correctly at this time. The DTC may have been set due to a previous low battery voltage condition.
  AF2 CHECK FOR CHARGING SYSTEM DTCs IN THE PCM  
  • Using a scan tool, retrieve the continuous memory DTCs from the PCM.
  • Are any voltage-related DTCs set in the PCM?
Yes
REFER to Section 303-14 .

No
GO to AF3 .
  AF3 CHECK THE BATTERY CONDITION AND STATE OF CHARGE  
  • Check the battery condition and verify that the battery is fully charged. Refer to Battery Condition Test in Section 414-01 .
  • Is the battery OK and fully charged?
Yes
GO to AF4 .

No
REFER to Section 414-00 .
  AF4 CHECK THE VOLTAGE PID FOR THE MODULE IN QUESTION  
  • Ignition ON.
  • Measure and record the voltage at the battery.
  • Using a scan tool, monitor the voltage PID for the audio system module setting DTC U3003:16.
    • ACM (VPWR_ACM)
    • FCIM (VPWR_FCIM)
    • APIM (BATMOD_APIM)
    • GPSM (VPWR_GPSM)
    • Audio DSP module (VPWR_DSP)
  • Is the voltage within 0.2 volt of the recorded battery voltage?
Yes
For the ACM , GO to AF7 .

For the FCIM , GO to AF8 .

For the APIM , GO to AF9 .

For the GPSM , GO to AF10 .

No
GO to AF5 .
  AF5 CHECK THE MODULE VOLTAGE SUPPLY  
  • Ignition OFF.
  • Disconnect the audio system module setting DTC U3003:16.
  • Ignition ON.
  • Measure the voltage between the module setting DTC U3003:16 and ground.
  • For the ACM , measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C240A-1 SBP29 (GY/RD) — Ground



  • For the FCIM , measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2402-1 SBP09 (RD) — Ground



  • For the APIM , measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2383-1 SBP09 (RD) — Ground



  • For the GPSM , measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2140-1 SBP29 (GY/RD) — Ground



  • Is the voltage greater than 11 volts?
Yes
GO to AF6 .

No
REPAIR the circuit.
  AF6 CHECK THE MODULE GROUND CIRCUIT FOR CONTINUITY  
  • Measure the voltage between the module setting DTC U3003:16 and ground.
  • For the ACM , measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C240A-1 SBP29 (GY/RD) C240A-13 GD374 (BK/WH)



  • For the FCIM , measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2402-1 SBP09 (RD) C2402-6 GD374 (BK/WH)



  • For the APIM , measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2383-1 SBP09 (RD) C2383-37 GD374 (BK/WH)



  • For the GPSM , measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2140-1 SBP29 (GY/RD) C2140-6 GD374 (BK/WH)



  • Is the module voltage greater than 11 volts?
Yes
For the ACM , GO to AF7 .

For the FCIM , GO to AF8 .

For the APIM , GO to AF9 .

For the GPSM , GO to AF10 .

No
REPAIR the circuit.
  AF7 CHECK FOR CORRECT ACM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new ACM . REFER to Audio Control Module (ACM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
  AF8 CHECK FOR CORRECT FCIM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the FCIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the FCIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new FCIM . REFER to Front Controls Interface Module (FCIM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
  AF9 CHECK FOR CORRECT APIM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
  AF10 CHECK FOR CORRECT GPSM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the GPSM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the GPSM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new GPSM . REFER to Global Positioning System Module (GPSM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test AG: DTC U3003:17

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Normal Operation and Fault Conditions



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
U3003:17 Battery Voltage: Circuit Voltage Above Threshold Set by the ACM , the FCIM , the APIM and the GPSM when the supply voltage is more than 15.8 volts for more than 250 milliseconds during normal operation or the self-test.

 
PINPOINT TEST AG: DTC U3003:17
Test Step Result / Action to Take
  AG1 CHECK FOR HIGH VOLTAGE DTCs SET IN OTHER MODULES  
  • Ignition ON.
  • Using a scan tool, retrieve all CMDTCs from all modules.
  • Are high voltage DTCs (B1317, B1676, P0563, U3003:17) set in more than one module?
Yes
REFER to Section 414-00 .

No
GO to AG2 .
  AG2 CHECK THE BATTERY VOLTAGE  
  • Turn off all interior/exterior lights and accessories.
  • Start and run the engine at approximately 2,000 rpm for 3 minutes while monitoring the battery voltage.
  • Does the battery voltage rise to 15.5 volts or higher?
Yes
REFER to Section 414-00 .

No
GO to AG3 .
  AG3 RECHECK FOR DTCs U3003:17  
  • Ignition OFF.
  • Ignition ON.
  • Using a scan tool, clear the DTCs for the module in question.
  • Using a scan tool, perform the self-test for the module in question.
  • Is DTC U3003:17 present?
Yes
For the ACM , GO to AG4 .

For the FCIM , GO to AG5 .

For the APIM , GO to AG6 .

For the GPSM , GO to AG7 .

No
The system is operating normally at this time. The DTC may have been set previously during battery charging or while jump starting the vehicle.
  AG4 CHECK FOR CORRECT ACM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new ACM . REFER to Audio Control Module (ACM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
  AG5 CHECK FOR CORRECT FCIM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the FCIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the FCIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new FCIM . REFER to Front Controls Interface Module (FCIM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
  AG6 CHECK FOR CORRECT APIM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
  AG7 CHECK FOR CORRECT GPSM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the GPSM connector.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the GPSM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new GPSM . REFER to Global Positioning System Module (GPSM) .

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test AH: The SIRIUS® Data Services Are Not Available

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

Refer to SIRIUS® Data Services in Information and Entertainment System .



 DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions
U1A00:87 Private Communication Network: Missing Message Set by the Accessory Protocol Interface Module (APIM) when it is missing messages from the ACM over dedicated circuits.

 
PINPOINT TEST AH: THE SIRIUS® DATA SERVICES ARE NOT AVAILABLE
Test Step Result / Action to Take
  AH1 CHECK FOR SATELLITE AUDIO CONCERNS  

    NOTE: Make sure that when testing the SIRIUS® data services the vehicle is outside, free of trees and obstructions that can effect the data signal.

  • Ignition ON.
  • Using the scan tool, perform the ACM self-test.
  • Operate the infotainment system in satellite audio mode.
  • Are any ACM DTCs or satellite audio concerns present?
Yes
REFER to DTC Charts in this section.

No
GO to AH2 .
  AH2 VERIFY AN ACTIVE SUBSCRIPTION  
  • Operate the audio system in SIRIUS® data services mode and observe the infotainment display.
  • Does the display indicate the subscription has expired?
Yes
The subscription has expired. INFORM the customer to contact SIRIUS® to reactivate the subscription.

No
GO to AH3 .
  AH3 CHECK FOR APIM DTCs  
  • Using a scan tool, perform the APIM self-test.
  • Are any APIM DTCs present?
Yes
For DTC U1A00:87, GO to AH4 .

For all other DTCs, REFER to DTC Charts in this section.

No
GO to AH7 .
  AH4 CHECK THE SATELLITE DATA CIRCUITS FOR A SHORT TO VOLTAGE  
  • Ignition OFF.
  • Disconnect: ACM C240B .
  • Disconnect: APIM C2383 .
  • Ignition ON.
  • Measure the voltage between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2383-51 VME90 (GY) — Ground
    C2383-52 VME91 (WH) — Ground



  • Is any voltage present?
Yes
REPAIR the circuit.

No
GO to AH5 .
  AH5 CHECK THE SATELLITE DATA CIRCUITS FOR A SHORT TO GROUND  
  • Ignition OFF.
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C2383-51 VME90 (GY) — Ground
    C2383-52 VME91 (WH) — Ground



  • Are the resistances greater than 10,000 ohms?
Yes
GO to AH6 .

No
REPAIR the circuit.
  AH6 CHECK THE SATELLITE DATA CIRCUITS FOR AN OPEN  
  • Measure the resistance between:


    • Positive Lead Negative Lead
    Pin Circuit Pin Circuit
    C240B-6 VME90 (GY) C2383-51 VME90 (GY)
    C240B-19 VME91 (WH) C2383-52 VME91 (WH)



  • Are the resistances less than 3 ohms?
Yes
GO to AH7 .

No
REPAIR the circuit.
  AH7 REPROGRAM THE APIM  
Yes
The concern was resolved by reflashing the APIM . The navigation system is operating correctly at this time.

No
GO to AH8 .
  AH8 CHECK FOR CORRECT APIM OPERATION  
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.
  • Is the concern still present?
Yes
CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No
The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
 

Pinpoint Test AI: Poor Sound Quality From One Or More Speakers (Not All Speakers)

Diagnostic Overview

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to Diagnostic Methods in Section 100-00 for information about these practices.

Refer to Wiring Diagrams Cell 130 , Audio System/Navigation for schematic and connector information.

Normal Operation and Fault Conditions

The Audio Front Control Module (ACM) sends audio signals to the speakers in the form of AC voltage.

Visual Inspection and Diagnostic Pre-checks

Visually inspect around the suspect area for any possible rattle conditions such as:

 
PINPOINT TEST AI: POOR SOUND QUALITY FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS)
Test Step Result / Action to Take
  AI1 ISOLATE THE ZONE OF THE POOR SOUND QUALITY  
  • Operate the audio system using digital media (CD, MP3, etc.).
  • Using the audio systems fade and balance feature, adjust the audio sound to each of the four zones (LF, RF, LR and RR) of the vehicle to isolate the poor sound quality.
  • Locate and apply pressure to the trim panel(s) around the poor sound quality area in question.
  • Does applying pressure to a trim panel reduce or eliminate the audible noise?
Yes
REPAIR or REPLACE the trim panel as needed.

No
GO to AI2 .
  AI2 REMOVE AND INSPECT BEHIND OR UNDERNEATH THE TRIM PANEL(S) IN QUESTION  
  • Remove the trim panel to access the speaker in question.
  • Operate the audio system using digital media (CD, MP3, etc.).
  • Validate where the poor sound quality area is located.
  • Check:
    • trim panel(s) for loose components around the speaker area, missing or broken pieces joining trim panel components.
    • lock rod and mechanical parts for correct attachment (if applicable).
    • all fasteners are secured and tightened to specification.
    • all wire harness retainers and push pins are secured.
    • watershield for correct placement (speaker air path not blocked, if applicable).
    • watershield for correct bonding to sheet metal (if applicable).
    • all speaker bracket fasteners are secured and tightened to specification.
    • all safety belt retractors (if applicable).
    • all child safety belt anchors (if applicable).
  • Was the source of the noise located?
Yes
REPAIR or REPLACE any loose or broken component or fastener as needed.

No
GO to AI3 .
  AI3 CHECK THE SPEAKER IN QUESTION FOR WATER INTRUSION  
  • Inspect for water marks on the speaker in question.
  • Check the:
    • Cone
    • Magnet
    • Basket
  • Are any water marks present on the speaker?
Yes
VERIFY the watershield is in the correct location, REPAIR or REPLACE any trim, door or speaker seal as required.

DRY the speaker in question and TEST the system for normal operation.

No
GO to AI4 .
  AI4 ISOLATE SPEAKER TO VERIFY NOISE  
  • Remove the speaker in question from its location and leave the speaker connected to the harness.
  • Hold the speaker away from any trim panel(s) and ensure the speaker is isolated from contact.
  • Operate the audio system using digital media (CD, MP3, etc.).
  • Is the noise still present in the suspect speaker?
Yes
INSTALL a new speaker for the one in question.

No
LOCATE the source of the noise and REPAIR as needed.